---
metadata:
  - name: generator
    content: Diplodoc Platform v5.54.2
  - property: og:type
    content: article
  - property: article:section
    content: Integrations with other services
  - property: og:title
    content: Creating a mailbox on a Yandex 360 domain
  - property: article:tag
    content: Instructions
alternate:
  - https://yandex.ru/support/tracker/en/manager/queue-mail-domain.md
  - https://yandex.ru/support/tracker/ru/manager/queue-mail-domain.md
  - href: en/manager/queue-mail-domain.md
    type: text/markdown
    title: Markdown version
  - href: ../llms.txt
    type: text/markdown
    title: llms.txt
---
> **Documentation Index:** Fetch the complete configuration index at https://yandex.ru/support/tracker/en/llms.txt


# Creating a mailbox on a Yandex 360 domain {#domain}

You can connect a mailbox on a Yandex 360 domain if the domain is connected in your organization's account. This mailbox can only be used for creating issues and comments and as a return address when [sending emails](https://yandex.ru/support/tracker/en/user/comments.md#send-comment) to users. You can't log in to it as a regular mailbox to view or send emails.

{% note warning "" %}

<!-- source: en/_includes/email-limit-note.md -->
You can link a maximum of 200 email addresses to queues in Yandex Tracker. If you need more, contact [support](https://yandex.ru/support/tracker/en/feedback.md). {#mailbox-limit}
<!-- endsource: en/_includes/email-limit-note.md -->

{% endnote %}

<!-- source: en/_includes/queue-mail-open-settings.md -->
Before you begin, [open the queue settings](https://yandex.ru/support/tracker/en/manager/queue-mail-settings.md#settings) and click **Configure email addresses**. {#open}
<!-- endsource: en/_includes/queue-mail-open-settings.md -->

1. Select **On a domain in Yandex 360**.

   {% note info "" %}

   If your organization doesn't have a domain configured, Yandex Tracker displays the **Connect domain** message. To configure a domain, see [Yandex 360 for Business Help](https://yandex.com/support/business/domains.html).

   {% endnote %}

1. In the **Email** field, enter a new address that will only be used for queue emails. You can select any available address on your domain. The domain name usually matches your organization's website address.

   A mailbox with this address will be created automatically. You can't use this method to connect an existing mailbox on a Yandex 360 domain. To connect an existing mailbox, [configure it on any email server](https://yandex.ru/support/tracker/en/manager/queue-mail-other-service.md).

1. If you want to handle messages from both the organization's employees and external users, enable the **Receive messages not only from company employees** option.

1. Specify the parameters with which the issues should be created in the queue: the [issue type](https://yandex.ru/support/tracker/en/manager/add-ticket-type.md) and [components](https://yandex.ru/support/tracker/en/manager/components.md).

1. To change the signature used in outgoing messages by default, click ![](../_assets/svg/add-icon.svg)</svg> **Add new signature**. The email recipient will see the **Alias** field value as the sender name.

   To learn how to edit the signature text, see [Editing an email signature](https://yandex.ru/support/tracker/en/manager/queue-mail-settings.md#edit-signature).

1. Click **Save**. The email address will become active within one hour of creation.