---
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    content: Diplodoc Platform v5.54.2
  - property: og:type
    content: article
  - property: article:section
    content: Integrations with other services
  - property: og:title
    content: Connecting a shared Yandex 360 mailbox
  - property: article:tag
    content: Instructions
alternate:
  - https://yandex.ru/support/tracker/en/manager/queue-mail-team-mailbox.md
  - https://yandex.ru/support/tracker/ru/manager/queue-mail-team-mailbox.md
  - href: en/manager/queue-mail-team-mailbox.md
    type: text/markdown
    title: Markdown version
  - href: ../llms.txt
    type: text/markdown
    title: llms.txt
---
> **Documentation Index:** Fetch the complete configuration index at https://yandex.ru/support/tracker/en/llms.txt


# Connecting a shared mailbox on a Yandex 360 domain

## Connecting a shared mailbox on a Yandex 360 domain {#shared-mailbox}

If your organization has a connected Yandex 360 domain, you can set up a shared mailbox. A shared mailbox doesn't have a single owner and can be used by multiple employees at the same time.

To learn more about shared mailboxes, see Yandex Mail Help:

- [Creating a shared mailbox](https://yandex.com/support/yandex-360/business/admin/en/mail/sharing/shared.html).
- [Setting up shared mailboxes](https://yandex.com/support/yandex-360/business/mail/en/mail-clients/shared-mailboxes.html).

You can connect a shared mailbox to a Yandex Tracker queue for receiving and sending messages.

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Before you begin, [open the queue settings](https://yandex.ru/support/tracker/en/manager/queue-mail-settings.md#settings) and click **Configure email addresses**. {#open}
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Select **On any email server**.

### Setting up a shared mailbox for receiving messages {#shared-mailbox-get-mail}

To set up a shared mailbox for receiving messages on a Yandex 360 domain:

1. In the **Email** field, enter the full shared mailbox address, such as `post@company.ru`. The shared mailbox domain must match the current organization domain.

   ![](../_assets/queue-mail-team-mailbox.png =600x){.border-yes}

1. In the **Login** field, enter the following:
`<organization_domain>/<user_login>/<shared_mailbox_address_without_domain>`.

   For example, if the shared mailbox address is `post@company.ru` and the user's email address is `user@company.ru`, enter `company.ru/user/post` in the **Login** field.

1. In the **Password** field, enter the application password for the user account. Learn more about application passwords in the [Yandex ID documentation](https://yandex.com/support/id/authorization/app-passwords.html).

   For example, if the shared mailbox address is `post@company.ru` and the user's email address is `user@company.ru`, enter the application password for `user@company.ru` in the **Password** field.

1. In the **IMAP server address** field, enter `imap.yandex.ru`.

1. In the **Port** field, enter `993`.

1. To process messages from external users as well as employees of your organization, enable **Receive messages not only from company employees**.

1. Specify the parameters for issues created from received messages: [issue type](*issuetype) and [components](*component).

   You can use components to search for issues or restrict access to them: [Restricting access to issues](https://yandex.ru/support/tracker/en/manager/queue-mail-settings.md#access).

1. Click **Save**. The email address will become active within one hour of creation.

### Setting up a shared mailbox for sending messages {#shared-mailbox-send-mail}

1. To enable a user to send messages from Yandex Tracker through a shared mailbox, assign them one of the following role combinations:

   - **Restricted email sending via SMTP** and **Sending email via SMTP**;
   - **Mailbox ownership**.

   Learn more about configuring shared mailbox access in the [Yandex 360 documentation](https://yandex.com/support/yandex-360/business/admin/en/mail/sharing/shared.html#add-access).

1. Under **Email for replying**, click ![](../_assets/svg/add-icon.svg)</svg> **Add email address**.

   ![](../_assets/queue-mail-team-mailbox-outgoing.png =640x711){.border-yes}

1. In the **Login** field, enter the login of a user who has access to the shared mailbox.

   For example, if the shared mailbox address is `post@company.ru` and the user's email address is `user@company.ru`, enter `user@company.ru` in the **Login** field.

1. In the **Password** field, enter the same application password that you used to set up the mailbox for receiving messages. Learn more about setting up an application password in the [Yandex 360 documentation](https://yandex.com/support/yandex-360/business/mail/en/mail-clients/others.html#imap-app-pass).

   For example, if the shared mailbox address is `post@company.ru` and the user's email address is `user@company.ru`, enter the application password for `user@company.ru` in the **Password** field.

1. In the **SMTP server address** field, enter `smtp.yandex.ru`.

1. In the **Port** field, enter `465`.

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