---
metadata:
  - name: generator
    content: Diplodoc Platform v5.54.2
  - property: og:type
    content: article
  - property: article:section
    content: Integrations with other services
  - property: og:title
    content: Troubleshooting email integration
  - property: article:tag
    content: Instructions
alternate:
  - https://yandex.ru/support/tracker/en/manager/queue-mail-troubleshooting.md
  - https://yandex.ru/support/tracker/ru/manager/queue-mail-troubleshooting.md
  - href: en/manager/queue-mail-troubleshooting.md
    type: text/markdown
    title: Markdown version
  - href: ../llms.txt
    type: text/markdown
    title: llms.txt
---
> **Documentation Index:** Fetch the complete configuration index at https://yandex.ru/support/tracker/en/llms.txt


# Troubleshooting email integration

## Error 422 when checking the connection {#error-422}

If you use Yandex Mail, check if the POP3 or IMAP support is enabled for your email account: <https://mail.yandex.ru//#setup/client>. Select the protocol you are going to use and save the changes.

## Emails aren't processed {#incoming-mail}

If you configured the queue address using an email service other than Yandex 360, Yandex Tracker won't process incoming messages larger than 30 MB, including attachments. Such messages will be moved to the archive folder specified in the [mailbox integration settings](https://yandex.ru/support/tracker/en/manager/queue-mail-other-service.md#get-mail).

## Email delivery delays {#outgoing-mail}

<!-- source: en/_includes/email-limit-note.md -->
Tracker processes large amounts of information every day, so emails from issue pages may be delayed by up to one hour. {#comment-delay}
<!-- endsource: en/_includes/email-limit-note.md -->

If the email wasn't delivered after this time, contact [support](https://yandex.ru/support/tracker/en/feedback.md).