Advanced time tracking

To get more control of your worklog entries, enable advanced time tracking in the queue settings.

With advanced time tracking, you can:

• Edit or delete Time Spent entries without API access.
• Enable automatic tracking of the time spent.
• Add the issue progress bar.
• Change the time display format.
• Specify the time as an integer or a decimal.

Enable

1. In the left-hand panel, click  Queues and select a queue.

2. In the top-right corner of the queue page, click  Queue settings and go to Time Tracking.
3. Enable Advanced time tracking.
4. Fill in the required parameter Work schedule.
5. Click Save.

Other settings can be configured later.

Setting up time tracking

• Allow the assignee to edit logged time. Enable this option to allow users adding time entries to edit or delete them in the Time tracking history window. By default, worklog entries can only be edited with an API request.

• Automatically calculate spent time when closing the task. With this option, the time spent is defined as the duration between the  and  statuses. Only the working hours specified in the Work schedule parameter are taken into account.

  Example of automatic time tracking

  The queue has the following schedule: weekdays, 8:00–17:00.

  At 9:00 on Friday, June 1, the issue status changed from Open to In progress. And at 14:00 on Monday, June 4, the issue status changed to Closed.

  Tracker will keep track of only two time periods: from 9:00 to 17:00 on June 1 and from 8:00 to 14:00 on June 4. June 2 and June 3 will be ignored, as Saturday and Sunday are days off.

  Therefore, the issue required 14 hours to complete.

• Display the "Time left" field. Enable this option and specify how much longer you plan to work on the issue. A progress bar will appear in the Time Tracking menu on the issue page.

• Display the "Overall task estimation" field. Enable this option and specify the total time you plan to spend on the issue. A progress bar will appear in the Time Tracking menu on the issue page.

  How Time left and Overall task estimation values change

  The Time left and Overall task estimation field values are related:

  Time spent + Time left = Overall task estimation

  If both values are specified, changing one will change the other by the same amount.

• Work schedule. Specify the assignees' work schedules. This data is required to automatically calculate the time spent. If the suggested options don't work for you, create a custom schedule.

• Time display format. By default, time spent is displayed as 1w 2d 3h 4m 5s, indicating the number of business weeks, days, hours, minutes, and seconds. You can choose a different format.

• Default time unit. Select your preferred time unit to enter time without time abbreviations.

Learn more

• Report on time spent
• Logging spent time