---
metadata:
  - name: generator
    content: Diplodoc Platform v5.54.2
  - property: og:type
    content: article
  - property: article:section
    content: Настроить SLA для задач
  - property: og:title
    content: Графики работы
  - property: article:tag
    content: Базовая инструкция
alternate:
  - https://yandex.ru/support/tracker/en/manager/schedule.md
  - https://yandex.ru/support/tracker/ru/manager/schedule.md
  - href: en/manager/schedule.md
    type: text/markdown
    title: Markdown version
  - href: ../llms.txt
    type: text/markdown
    title: llms.txt
title: How to set up work schedules
description: "Follow this guide to\_set up work schedules."
---
> **Documentation Index:** Fetch the complete configuration index at https://yandex.ru/support/tracker/en/llms.txt


# Work schedule


{% note warning "" %}

By default, [only the queue owner](https://yandex.ru/support/tracker/en/manager/queue-access.md) can configure a queue.

{% endnote %}


Work schedules allow you to set up the timeframe for when the [SLA rule](https://yandex.ru/support/tracker/en/manager/sla.md) applies. Outside the working hours, the SLA timer will be idle. You can select a standard schedule for the rule or create a custom schedule.

{% note tip "" %}

If the SLA timer should run without weekends and holidays, select the system schedule **Moscow. Round the clock**.

{% endnote %}


## Creating work schedules {#create-schedule}

1. <!-- source: en/_includes/transition-page.md -->
   In the left-hand panel, click ![](../_assets/svg/queues-ni.svg) **Queues** and select a queue. {#queue}
   <!-- endsource: en/_includes/transition-page.md -->

1. <!-- source: en/_includes/transition-page.md -->
   In the top right corner of the queue page, click ![](../_assets/svg/settings.svg)</svg> **Queue settings**. {#settings}
   <!-- endsource: en/_includes/transition-page.md -->


1. Select **Work schedules**.

1. Click ![](../_assets/svg/add-icon.svg)</svg> **Create**.

1. Enter a name for the schedule.

1. Select the time zone.

1. Set a schedule.

1. Select **Holidays and transferred holiday days**. To do this:

    - Select your country from the list to use the occupational calendar of your region.

    - Specify the year.

1. If your work schedule differs from the occupational calendar, you can add holidays and transferred holiday days that differ from the default schedule. To do this, click ![](../_assets/svg/add-icon.svg)</svg> **Add exceptions** and set the parameters:

    - **Date**.
    - **Type**: Holiday or working day.
    - **Description**.
    - For working days, specify the **Working hours**.

1. Click **Create**.

## Editing work schedules {#edit-schedule}


1. <!-- source: en/_includes/transition-page.md -->
   In the left-hand panel, click ![](../_assets/svg/queues-ni.svg) **Queues** and select a queue. {#queue}
   <!-- endsource: en/_includes/transition-page.md -->

1. <!-- source: en/_includes/transition-page.md -->
   In the top right corner of the queue page, click ![](../_assets/svg/settings.svg)</svg> **Queue settings**. {#settings}
   <!-- endsource: en/_includes/transition-page.md -->

1. Select **Work schedules**.

1. To view a schedule's parameters, click ![](../_assets/svg/unwrap.svg)</svg> next to its name:

1. To edit a schedule, click ![](../_assets/svg/actions.svg)</svg> → **Edit**.

1. To copy a schedule, click ![](../_assets/svg/actions.svg)</svg> → **Copy**.

1. To delete a schedule, click ![](../_assets/svg/actions.svg)</svg> → **Delete**.