---
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  - name: generator
    content: Diplodoc Platform v5.54.2
  - property: og:type
    content: article
  - property: article:section
    content: Настроить очередь
  - property: og:title
    content: Шаблоны очередей
  - property: article:tag
    content: Сборник инструкций
alternate:
  - https://yandex.ru/support/tracker/en/manager/work-process.md
  - https://yandex.ru/support/tracker/ru/manager/work-process.md
  - href: en/manager/work-process.md
    type: text/markdown
    title: Markdown version
  - href: ../llms.txt
    type: text/markdown
    title: llms.txt
---
> **Documentation Index:** Fetch the complete configuration index at https://yandex.ru/support/tracker/en/llms.txt


# Queue templates

Tracker offers multiple queue templates for common operations, which make it much easier to manage your issues. Queue templates include a [workflow](https://yandex.ru/support/tracker/en/manager/workflow.md) with preset issue types and statuses.

## Basic template {#basic-template}

A queue template with an easy-to-use workflow and a great choice for new Tracker users. You can customize the workflow for your specific needs later.

Selecting this template will automatically create a [simple issue board](https://yandex.ru/support/tracker/en/dev-process-agile.md#board_types) with the queue's name.

The workflow includes issue types:
- **Issue**;
- **Milestone**.

Issues can have the following statuses:

- **Open**;
- **In progress**;
- **Need info**;
- **Closed**.

When an issue is **Closed**, it is closed with the **Resolved** resolution.

## Project management {#project-management}

This queue template is optimized for companies with multiple teams.

When this templated is selected, a [simple issue board](https://yandex.ru/support/tracker/en/dev-process-agile.md#board_types) is created for each project.

The workflow includes issue types:
- **Issue**;
- **Milestone**.

Issues can have the following statuses:

- **Open**;
- **In progress**;
- **Need info**;
- **Closed**.

When an issue is **Closed**, it is closed with the **Resolved** resolution.


## Development {#development}

This queue template is optimized for software development teams.

When you select this template, the following is added:
- A [board with a backlog and sprints](https://yandex.ru/support/tracker/en/dev-process-agile.md#instrumenty-na-skram-doske). It allows you to plan sprints, estimate issues, and view burndown charts.
- The option to [link issues to commits](https://yandex.ru/support/tracker/en/user/ticket-links.md#section_commit).
- The Frontend and Backend [components](https://yandex.ru/support/tracker/en/manager/components.md) to group issues by topic.

The workflow includes issue types:

- **Issue**;
- **Error**;
- **Release**;
- **Epic**;
- **Story**;
- **Milestone**.

Issues can have the following statuses:

- **Open**;
- **Need info**;
- **In progress**;
- **Closed**.

When an issue is **Closed**, the user is asked to leave a comment and choose a resolution:

- **Resolved**;
- **Won't fix**.

## Support {#support}

This template helps you manage a support service.

When you select this template, the following is added:
- A [simple issue board](https://yandex.ru/support/tracker/en/dev-process-agile.md#board_types) with the queue's name.
- A form for user feedback in the [**Integrations** section](https://yandex.ru/support/tracker/en/user/forms-template.md).
- The option to [send emails from the issue page](https://yandex.ru/support/tracker/en/manager/queue-mail-settings.md#external-response).
- Templates of auto replies to user requests in the [**Automation** section](https://yandex.ru/support/tracker/en/automation.md).
- [SLA timers](https://yandex.ru/support/tracker/en/sla-head.md) to monitor the request response time and the deadlines to fix the issue.

The workflow includes issue types:
- **Issue**;
- **Milestone**;
- **Improvement**;
- **Request**;
- **Error**.

Issues can have the following statuses:

- **Open**;
- **In progress**;
- **Need info**;
- **Closed**.

When an issue is **Closed**, the user is asked to leave a comment and choose a resolution:

- **Resolved**;
- **Won't fix**.

## Marketing {#marketing}

This queue template is perfect for companies that run advertising campaigns.

When this templated is selected, a [simple issue board](https://yandex.ru/support/tracker/en/dev-process-agile.md#board_types) is created for each project.

The workflow includes issue types:

- **Issue**;
- **Milestone**.

Issues can have the following statuses:

- **Open**;
- **In progress**;
- **Need info**;
- **Closed**.

When an issue is **Closed**, it is closed with the **Resolved** resolution.

## Production {#production}

This queue template is optimized for industrial enterprises.

Selecting this template will automatically create a [simple issue board](https://yandex.ru/support/tracker/en/dev-process-agile.md#board_types) with the queue's name.

The workflow includes issue types:

- **Issue**;
- **Milestone**.

Issues can have the following statuses:

- **Open**;
- **Need info**;
- **In progress**;
- **Awaiting approval**;
- **Closed**.

When an issue is **Closed**, the user is asked to leave a comment and choose a resolution:

- **Resolved**;
- **Won't fix**.


## Document flow {#docflow}

This queue template will help you manage the document approval process.

Selecting this template will automatically create a [simple issue board](https://yandex.ru/support/tracker/en/dev-process-agile.md#board_types) with the queue's name.

The workflow includes issue types:

- **Issue**;
- **Milestone**;
- **Request**;
- **Documents**.

Issues can have the following statuses:

- **Open**;
- **Need info**;
- **In progress**;
- **Awaiting approval**;
- **Awaiting confirmation**;
- **Documents ready**;
- **Closed**.

When an issue is **Closed**, the user is asked to leave a comment and choose a resolution:

- **Resolved**;
- **Won't fix**.

## Provision of services {#service}

This queue template is optimized for industrial enterprises.

Selecting this template will automatically create a [simple issue board](https://yandex.ru/support/tracker/en/dev-process-agile.md#board_types) with the queue's name.

The workflow includes issue types:

- **Issue**;
- **Milestone**.

Issues can have the following statuses:

- **Open**;
- **Need info**;
- **In progress**;
- **Awaiting approval**;
- **Closed**.

When an issue is **Closed**, the user is asked to leave a comment and choose a resolution:

- **Resolved**;
- **Won't fix**.

## HR processes {#hr}

This queue template is used for the HR department issues.

Selecting this template will automatically create a [simple issue board](https://yandex.ru/support/tracker/en/dev-process-agile.md#board_types) with the queue's name.

The workflow includes issue types:

- **Issue**;
- **Leave**;
- **Business trip**;
- **Documents**;
- **Query**.

Issues can have the following statuses:

- **Open**;
- **Need info**;
- **In progress**;
- **Documents ready**;
- **Awaiting confirmation**;
- **Awaiting approval**;
- **Closed**.

When an issue is **Closed**, the user is asked to leave a comment and choose a resolution:

- **Resolved**;
- **Won't fix**.

## Staffing and recruitment {#hire}

This queue template will help you manage the recruitment process.

Selecting this template will automatically create a [simple issue board](https://yandex.ru/support/tracker/en/dev-process-agile.md#board_types) with the queue's name.

The workflow includes issue types:

- **Issue**;
- **Milestone**;
- **Vacancy**;
- **Candidate**.

Issues can have the following statuses:

- **Open**;
- **Need info**;
- **In progress**;
- **Awaiting approval**;
- **Awaiting confirmation**;
- **Documents ready**;
- **Closed**.

When an issue is **Closed**, the user is asked to leave a comment and choose a resolution:

- **Resolved**;
- **Won't fix**.

## Goal management {#goals}

This queue template is used for setting corporate goals and monitoring their achievement.

The workflow includes issue types:

- **Goal**;
- **Milestone**.

Issues can have the following statuses:

- **New goal**;
- **Planned**;
- **At risk**;
- **Canceled**;
- **Achieved**;
- **Goal blocked**.

When an issue is **Canceled** or **Achieved**, the user is prompted to leave a comment and choose a resolution:

- **Success**;
- **Exceeded**;
- **Duplicate**;
- **Later**;
- **Won't resolve**.