How to create a queue

Each issue belongs to a queue. Queues are usually created for issues that belong to the same subject. These can be issues of a project, department, or team.

There are three ways to create a queue in Yandex Tracker:

• By using a template
• From scratch.
• Copy another queue.

Enter a key for the queue

To create a queue, you need to come up with a key and a name. Try using the keys that reflect the purpose of the queue. For example, the HR key is suitable for issues in the Human Resources department, while SUPPORT is good for Support issues.

A queue key is a unique code that enables you to identify the queue. Each issue in the queue is assigned an issue key that consists of the queue key and a sequential number.

Queue keys must meet the following requirements:

• A key can only include Latin characters without spaces or special characters.
• The queue key must be unique: a new queue can't be assigned a key that was previously used by a deleted queue.
• The queue key must be allowed. There are several keys you can’t use for a queue, such as ADMIN or SETTINGS.

Creating a queue using a template

1. On the main screen, click → Queues, then select at the bottom.

2. Select the appropriate queue template. For more information about templates and their settings, see Queue templates.

3. Enter a name and key for the new queue.

4. Specify who can view issues in this queue:

   • All employees: The queue issues will be available to all organization employees.
   • Me and issue participants: The queue issues will only be available to the queue owner and the users specified in the Author, Assignee, Followers, and Access fields.

5. Click Next. The new queue appears in → Queues.

Manually creating and setting up a queue

If none of the preset queue types fit your issues, you can configure all the settings for the new queue manually:

1. On the main screen, click → Queues, then select at the bottom.

2. Select From scratch.

3. Enter a name and key for the new queue.

4. Specify who can view issues in this queue:

   • All employees: The queue issues will be available to all organization employees.
   • Me and issue participants: The queue issues will only be available to the queue owner and the users specified in the Author, Assignee, Followers, and Access fields.

5. Choose the queue workflow, which defines the issue statuses and the rules for moving between them. For more information, see Workflows in queues

6. Click Next. The new queue appears in → Queues.

Copying a queue

If you want to use the settings of an existing queue, copy the queue:

1. On the main screen, click → Queues, then select at the bottom.

2. Select Copy another queue.

3. Enter the key or name of the queue whose settings will be copied.

4. Enter a name and key for the new queue.

5. Click Next. The new queue appears in → Queues.