---
metadata:
  - name: generator
    content: Diplodoc Platform v5.54.2
  - property: og:type
    content: article
  - property: article:section
    content: Мобильное приложение Трекера
  - property: og:title
    content: Как создать очередь
  - property: article:tag
    content: Сборник инструкций
alternate:
  - https://yandex.ru/support/tracker/en/mobile/create-queue.md
  - https://yandex.ru/support/tracker/ru/mobile/create-queue.md
  - href: en/mobile/create-queue.md
    type: text/markdown
    title: Markdown version
  - href: ../llms.txt
    type: text/markdown
    title: llms.txt
---
> **Documentation Index:** Fetch the complete configuration index at https://yandex.ru/support/tracker/en/llms.txt


# How to create a queue

<!-- source: en/_includes/create-queue.md -->
Each issue belongs to a queue. Queues are usually created for issues that belong to the same subject. These can be issues of a project, department, or team.

There are three ways to create a queue in Yandex Tracker:
- [By using a template](#create-from-template)
- [From scratch](#create-manual).
- [Copy another queue](#create-from-copy).
<!-- endsource: en/_includes/create-queue.md -->

<!-- source: en/_includes/create-queue.md -->
### Enter a key for the queue {#key}

To create a queue, you need to come up with a key and a name. Try using the keys that reflect the purpose of the queue. For example, the `HR` key is suitable for issues in the Human Resources department, while `SUPPORT` is good for Support issues.

A queue key is a unique code that enables you to identify the queue. Each issue in the queue is assigned an issue key that consists of the queue key and a sequential number.

Queue keys must meet the following requirements:
- A key can only include Latin characters without spaces or special characters.
- The queue key must be unique: a new queue can't be assigned a key that was previously used by a deleted queue.
- The queue key must be allowed. There are several keys you can’t use for a queue, such as `ADMIN` or `SETTINGS`.
<!-- endsource: en/_includes/create-queue.md -->

## Creating a queue using a template {#create-from-template}

1. <!-- source: en/_includes/create-queue.md -->
   On the main screen, click ![](../_assets/svg/burger.svg)</svg> → ![](../_assets/svg/queues-ni.svg) **Queues**, then select ![](../_assets/svg/create-task.svg)</svg> at the bottom. {#create-mobile}
   <!-- endsource: en/_includes/create-queue.md -->

1. <!-- source: en/_includes/create-queue.md -->
   Select the appropriate queue template. For more information about templates and their settings, see [Queue templates](https://yandex.ru/support/tracker/en/manager/work-process.md). {#template}
   <!-- endsource: en/_includes/create-queue.md -->

1. <!-- source: en/_includes/create-queue.md -->
   Enter a name and key for the new queue. {#name-and-key}
   <!-- endsource: en/_includes/create-queue.md -->

1. <!-- source: en/_includes/create-queue.md -->
   Specify who can view issues in this queue:

   * **All employees**: The queue issues will be available to all organization employees.
   * **Me and issue participants**: The queue issues will only be available to the queue owner and the users specified in the **Author**, **Assignee**, **Followers**, and **Access** fields.
   <!-- endsource: en/_includes/create-queue.md -->

1. <!-- source: en/_includes/create-queue.md -->
   Click **Next**. The new queue appears in ![](../_assets/svg/burger.svg)</svg> → ![](../_assets/svg/queues-ni.svg) **Queues**. {#created-mobile}
   <!-- endsource: en/_includes/create-queue.md -->

## Manually creating and setting up a queue {#create-manual}

<!-- source: en/_includes/create-queue.md -->
If none of the preset queue types fit your issues, you can configure all the settings for the new queue manually: {#manual}
<!-- endsource: en/_includes/create-queue.md -->

1. <!-- source: en/_includes/create-queue.md -->
   On the main screen, click ![](../_assets/svg/burger.svg)</svg> → ![](../_assets/svg/queues-ni.svg) **Queues**, then select ![](../_assets/svg/create-task.svg)</svg> at the bottom. {#create-mobile}
   <!-- endsource: en/_includes/create-queue.md -->

1. <!-- source: en/_includes/create-queue.md -->
   Select ![](../_assets/svg/icon-edit4.svg)</svg> **From scratch**. {#from-zero}
   <!-- endsource: en/_includes/create-queue.md -->

1. <!-- source: en/_includes/create-queue.md -->
   Enter a name and key for the new queue. {#name-and-key}
   <!-- endsource: en/_includes/create-queue.md -->

1. <!-- source: en/_includes/create-queue.md -->
   Specify who can view issues in this queue:

   * **All employees**: The queue issues will be available to all organization employees.
   * **Me and issue participants**: The queue issues will only be available to the queue owner and the users specified in the **Author**, **Assignee**, **Followers**, and **Access** fields.
   <!-- endsource: en/_includes/create-queue.md -->

1. <!-- source: en/_includes/create-queue.md -->
   Choose the queue workflow, which defines the issue statuses and the rules for moving between them. For more information, see [Workflows: how to set up statuses, transitions, and issue types in a queue](https://yandex.ru/support/tracker/en/manager/workflow.md) {#workflow}
   <!-- endsource: en/_includes/create-queue.md -->

1. <!-- source: en/_includes/create-queue.md -->
   Click **Next**. The new queue appears in ![](../_assets/svg/burger.svg)</svg> → ![](../_assets/svg/queues-ni.svg) **Queues**. {#created-mobile}
   <!-- endsource: en/_includes/create-queue.md -->

## Copying a queue {#create-from-copy}

<!-- source: en/_includes/create-queue.md -->
If you want to use the settings of an existing queue, copy the queue: {#copy-queue}
<!-- endsource: en/_includes/create-queue.md -->

1. <!-- source: en/_includes/create-queue.md -->
   On the main screen, click ![](../_assets/svg/burger.svg)</svg> → ![](../_assets/svg/queues-ni.svg) **Queues**, then select ![](../_assets/svg/create-task.svg)</svg> at the bottom. {#create-mobile}
   <!-- endsource: en/_includes/create-queue.md -->

1. <!-- source: en/_includes/create-queue.md -->
   Select ![](../_assets/svg/copy-template.svg)</svg> **Copy another queue**. {#copy}
   <!-- endsource: en/_includes/create-queue.md -->

1. <!-- source: en/_includes/create-queue.md -->
   Enter the key or name of the queue whose settings will be copied. {#source}
   <!-- endsource: en/_includes/create-queue.md -->

1. <!-- source: en/_includes/create-queue.md -->
   Enter a name and key for the new queue. {#name-and-key}
   <!-- endsource: en/_includes/create-queue.md -->

1. <!-- source: en/_includes/create-queue.md -->
   Click **Next**. The new queue appears in ![](../_assets/svg/burger.svg)</svg> → ![](../_assets/svg/queues-ni.svg) **Queues**. {#created-mobile}
   <!-- endsource: en/_includes/create-queue.md -->