Configuring queues
In Tracker, each issue is part of a queue. A queue is an area shared by related issues being worked on under a single product or pipeline. Queues can also be used as an issue list meant for a specific team or department.
Queues enable you to order your issues and see who is responsible for their execution. For example, you can create individual queues for your HR department, project team, and support team.
You can set up an independent issue workflow in each queue. To configure a workflow, you need to define the issue stages (statuses) and their sequence within the queue. Standard workflows in Tracker already have their own queue templates.
To make your issue resolution process more effective, use the advanced features:
- Automate recurring actions.
- Set up integration with Yandex Forms.
- Configure access rights to issues within the queue.
- Structure your issues using projects, components, and versions.
To learn more about organizing your queue workflow, see an example of configuring Tracker for the support team.