How to set up a queue in Yandex Tracker

Each issue in Yandex Tracker belongs to a queue. A queue is an area shared by related issues being worked on under a single product or pipeline. Queues can also be used as an issue list meant for a specific team or department.

Queues enable you to order your issues and see who is responsible for their execution. For example, you can create individual queues for your HR department, project team, and support team.

You can set up an independent issue workflow in each queue. To configure a workflow, you need to define the issue stages (statuses) and their sequence within the queue. Yandex Tracker provides queue templates for common workflows.

To learn more about organizing your queue workflow, see an example of configuring Tracker for the support team.

To make your work on issues more efficient and adapt it to your workflow, use advanced queue features. For example, automatic change of issue parameters, email integration, and so on.

You can:

• Set up automation of routine actions for the issues in the queue, for example: changes in field values or sending standard comments. To do this, create triggers, auto actions, and macros.

• Set up the queue email address to create issues from incoming email and respond to user emails right from the issue page. This feature enables you to register and process user requests, for example, in the support service.

• Embed a Yandex Forms form on the issue creation page to use it as a template for filling in your issue fields.

• Configure components to group issues in the queue by product components or other shared parameters.

• Configure versions to select product versions related to issues in the queue.

• Configure an SLA to monitor how quickly issues in a queue are resolved. This feature is useful if you want to respond to user requests over a certain interval, for example, to provide timely technical support.