Basic concepts

In this section, you will find key terms and concepts used in Tracker and in this Help.

A

Agile (Agile methodologies)

Agile methodologies are collaborative approaches where work is completed in short cycles, such as sprints. Popular Agile methodologies include Scrum and Kanban. What are Agile development methodologies

Auto action

An auto action is a rule that updates issues in a queue or creates new ones on a schedule. How to set up an auto action

B

Backlog

A backlog is a section on the board with a backlog and sprints that contains all issues that are not yet completed. How to add issues to a backlog

C

Checklist

A checklist is a list of items within an issue. It's convenient for marking completed work steps. Creating a checklist

Component

A component is a parameter that helps you separate workflows in a queue, for example, by product or by the responsible employee. For a component, you can select individual access settings for issues. How to set up access to a component

D

Dashboard

A dashboard is a page where you collect issues, metrics, and other important data. It helps you monitor information in one place without having to search through different Tracker sections. More about dashboards

E

Epic

In Agile, an epic is a large task or requirement that cannot be completed in one sprint. How to use epics

F

Filter

A filter is a tool for searching for issues by conditions. For example, you can find issues in a specific queue where you are the author or assignee. How to set up an issue filter

G

Gantt chart

A Gantt chart is a project visualization tool that shows issues as horizontal bars on a timeline so you can easily plan and track progress. How to work with a Gantt chart

Global field

A global field is an issue field created by the organization administrator. It is available in all Tracker queues. How to create your own field

Goal

A goal is a development strategy or the desired outcome of a team's work. Goal progress is measured using quantitative indicators. You can link projects, portfolios, and issues to a goal to see what work is being done to achieve it. How to use goals

I

Invite to comment

Inviting a user to comment means entering the user's name when sending a comment to an issue in order to draw their attention to that comment. The user will receive a notification. How to invite to comment

Issue

An issue in Tracker is a unit of work: a task, request, bug report, or other type of request. An issue has a name, description, status, assignee, deadlines, and other parameters.

Issue board

An issue board is a visual representation of issues arranged in columns. Each column corresponds to a status, for example , , . How to work with issue boards

Issue key

An issue key is a unique identifier contained in the issue link. It consists of the queue key and a number, for example TEST-123.

Issue parameters

Issue parameters are fields with data about the issue that are displayed on the right panel. For example, Assignee, Deadline, Status. How to change issue parameters

Issue type

A type is an issue parameter that helps you categorize issues by their purpose. For example: New Feature, Bug, Improvement. You can set up different workflows for different types. How to set up issue types

L

Link

A link is a formatted reference from one issue to another. It shows the dependency between issues. For example, add a Dependent issue — Blocks link if the work cannot be done until the previous stage is completed. How to change issue links

Local field

A local field is an issue field created by an employee in the queue settings. How to create your own field

M

Macro

A macro is a set of actions on an issue that a user runs by clicking a button on the issue page. Setting up macros in Tracker

O

Organization

In Yandex 360, an organization represents a company profile where you can add new employees and bring them together in divisions and groups.

P

Portfolio

A portfolio is a tool for grouping projects and other portfolios by product, department, or other criteria.

When you have multiple parallel projects, a portfolio lets you view them from a high level: how resources are distributed, where deadlines are approaching. More about portfolios

Project

A project is a set of issues from different queues where work is being done towards a common result. This could be launching a mobile app or redesigning a website's homepage.

A project helps you track: how many issues are done, how many are left, and whether the team is meeting deadlines. How to manage projects

Q

Query language

A query language is a method for searching issues where you write conditions as text. You can use it to change the order of actions or substitute dynamic values. On the issue search page, click Query language. More about the query language

Queue

A queue is a space for issues related to a single process, product, team, or department. A queue helps you store issues in one place and manage work according to common rules. How to create a queue

Queue key

A queue key is a unique code for a queue consisting of Latin characters, for example TEST. The key is contained in the link to the queue and its issues, and you need to specify it in API requests and auto action settings. You can't change the key after creating the queue.

Queue team

A queue team is a user category in the queue settings. Add employees who work on the queue's issues most often.

When you assign assignees or invite someone to comment, Tracker will suggest these people in the tooltip. The selected employees will also see the queue in their workspace under the My queues filter.

R

Resolution

A resolution is an issue parameter that shows why an issue was closed. For example: Resolved, Won't fix, or Duplicate. You can add resolutions in the queue settings. How to set up resolutions

S

SLA

An SLA is a time frame within which an issue in a queue must be processed. If the time frame is exceeded, the timer owner receives a notification. How to configure SLAs for issues

Sprint

A sprint is a short work cycle in Agile, usually lasting 1–4 weeks. In Tracker, sprints are used on boards with backlogs and sprints. How to use sprints

Status

A status is an issue parameter that shows the current stage of the issue. For example , , . How to change status

Story

A user story is a description of a feature or capability from the user's perspective. In Tracker, the Story issue type can be used to group issues with a common theme. How to use stories

Story Point

A story point is an estimate of the relative complexity of issues. Each team defines its own way of estimating issue effort. You need to specify the estimate on the issue page. How to estimate issues

T

Tag

A tag is a label that helps you group issues by some other attribute. Using a tag, you can quickly find these issues in search. A tag is created on the issue page, in the Tags parameter.

Token

A token is a secret key for accessing the API. It authenticates the user or application, so it must not be shared with others.

Trigger

A trigger is an automated rule. It performs actions on an issue when specified conditions are met. How to set up a trigger

V

Version

A version is a parameter that groups queue issues by product version. You can add versions in the queue settings. How to create a version

W

Widget

A widget is a card with text, a table, or a chart that you can add to a dashboard. List of available widgets

Workflow

A workflow is a set of issue statuses and rules for transitioning between them. You can set up multiple workflows in each queue. How to set up a workflow

Y

Yandex Flavored Markdown (YFM)

Yandex Flavored Markdown (YFM) is a set of rules for formatting text using special characters. You can use it in issue descriptions and comments. How to format text