Roles and access rights in Tracker

Yandex Tracker is a service that can be enabled for your organization in Yandex 360. The organization's administrator who enabled Tracker also becomes an administrator in Tracker.

In Tracker, you can manage access to specific elements and features of the service for users and user groups.

Managing access

User rights in Tracker are classified into two types:

• Global level of access to Tracker:

  • Administrator.
  • Users with full access.
  • Users with the read access.

  Administrators of Tracker and the Yandex 360 for Business organization can configure access for users and user groups. For more information, see Configuring access to Yandex Tracker.

• Rights of access to individual elements of the Tracker structure:

  • Queue issues. The rights to create, view, and edit issues can be set up by the queue owner or another user permitted by the owner to edit the queue settings.

    You can set up access to issues in your queue for individual users, groups, and roles.

    • Access: Users listed in the Access field of an issue.
    • Follower: Users who subscribed to the issue.
    • Reporter: Person who created the issue.
    • Assignee: Person assigned to the issue.
    • Queue owner
    • Queue team members: Users added to the queue team.

    To limit access of users to specific issues inside the queue, you can use components.

  • Filters and dashboards. Rights to access filters and dashboards can be set up by their owner or another user permitted by the owner.

• Group visibility settings. The administrator can allow or restrict Tracker users' access to the members' data in a specific group, such as login, email, and position. For more information, see Configuring visibility for user groups.

Levels of access

The user's access level applies throughout the Tracker organization structure. The access level determines which actions the user can execute: create or edit issues, change the Tracker settings.

Administrator

The administrator has access to all the elements of the Tracker structure. By default, the Tracker administrator is the user who created a Yandex 360 organization or enabled Tracker for it.

To assign other employees as administrators, use Yandex 360.

Actions available to the administrator:

• Managing Tracker users and access.
• Managing Tracker settings: creating new statuses, resolutions, and issue types, setting up global fields in issues, adding repositories.
• Managing queue settings.

Users with full access

Users can enjoy all the features of Yandex Tracker:

• Create and edit issues.
• Search for issues using the filter builder and query language.
• Adding comments.
• Creating and configuring queues.
  This includes creating auto actions, triggers, and macros in the queue.
• Using issue boards and dashboards.
• Setting up the interface and notifications.

Users with the readaccess

Read access is the default setting for organization employees who do not have access to Tracker. If an administrator has TrackerRead access in , they can still change the access settings for their own account.

In Read mode, users cannot perform actions related to creating, updating, and deleting objects, e.g.:

• Create issues using the Tracker interface.

• Change parameters, statuses, and resolutions in issues.

• Comment on issues.

• Subscribe to changes in issues.

However, you can still perform all actions related to viewing Tracker issues:

• View issues, dashboards, and issue boards.

• Search for issues using the filter builder and query language.

• View queue pages.

• Customize the service interface and configure notifications.