Roles and access rights in Yandex Tracker

Yandex Tracker is a service that can be enabled for your organization in Yandex 360. The organization administrator who enables Tracker also becomes an administrator in Yandex Tracker.

In Yandex Tracker, you can manage access to specific elements and features of the service for users and user groups.

Managing access

User access rights in Yandex Tracker are classified into two types:

• Global level of access to Yandex Tracker:

  • Administrator.
  • Users with full access.
  • Users with the read access.

  Administrators of Yandex Tracker and the Yandex 360 for Business organization can configure access for users and user groups. For more information, see How to configure access to Yandex Tracker.

• Rights of access to individual elements of the Yandex Tracker structure:

  • Queue issues. The rights to create, view, and edit issues can be set up by the queue owner or another user authorized by them to edit the queue settings.

    You can set up access to issues in your queue for individual users, groups, and roles.

    • Access: Users listed in the Access field of an issue.
    • Follower: Users who subscribed to the issue.
    • Reporter: Person who created the issue.
    • Assignee: Person assigned to the issue.
    • Queue owner
    • Queue team members: Users added to the queue team.

    To restrict user access to specific issues inside the queue, you can use components.

    To learn more about setting up queue access, see How to configure access rights in a queue.

  • Filters and dashboards. Rights to access filters and dashboards can be set up by their owner or another user permitted by the owner.

• Group visibility settings. An administrator can allow or restrict for Yandex Tracker users access to the data of the members of a specific group, such as to their usernames, email addresses, and positions. For more information, see Configuring visibility for user groups.

Levels of access

The user's access level applies throughout the Yandex Tracker structure. The access level determines what actions are available to the user, such as creating and editing issues or changing the Yandex Tracker settings.

Administrator

An administrator has access to all the elements of the Yandex Tracker structure. By default, the Yandex Tracker administrator role is assigned to the user who created a Yandex 360 organization or enabled Tracker for it.

To assign other employees as administrators, use Yandex 360.

Actions available to the administrator:

• Managing Yandex Tracker users and access rights.
• Managing Yandex Tracker settings: creating new statuses, resolutions, and issue types, setting up global fields in issues, and adding repositories.
• Managing queue settings.

Users with full access

Users can enjoy all the features of Yandex Tracker:

• Create and edit issues.
• Search for issues using the filter builder and query language.
• Add comments.
• Create and configure queues.
  This includes creating auto actions, triggers, and macros in queues.
• Use issue boards and dashboards.
• Set up the interface and notifications.

Users with the readaccess

Read access is the default setting for organization employees who do not have access to Tracker. If an administrator has TrackerRead access in , they can still change the access settings for their own account.

In Read mode, users cannot perform actions related to creating, updating, and deleting objects, e.g.:

• Create issues using the Tracker interface.

• Change parameters, statuses, and resolutions in issues.

• Comment on issues.

• Subscribe to changes in issues.

However, you can still perform all actions related to viewing Tracker issues:

• View issues, dashboards, and issue boards.

• Search for issues using the filter builder and query language.

• View queue pages.

• Customize the service interface and configure notifications.