Creating a queue for the support team

  1. If Yandex Tracker isn't enabled for your organization, activate the service.

  2. Create a queue using the Support template.

    The template includes pre-configured basic issue types that simplify request handling.

  3. Add your support staff to the queue team.

  4. You can also configure access rights to issues within the queue if needed. For example, you can restrict certain groups of users from creating or viewing issues in your queue.

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Setting up Yandex Tracker for a support team
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Accepting requests by email and via forms