Creating a queue for the support team

  1. If Tracker is not enabled for your organization yet, connect the service.

  2. Add users to Tracker.

  3. Create a queue using the Support template.

    The template includes pre-configured basic issue types that simplify request handling.

  4. Add your support staff to the queue team.

  5. You can also configure access rights to issues within the queue if needed. For example, you can restrict certain groups of users from creating or viewing issues in your queue.

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Accepting requests by email and via forms