---
metadata:
  - name: generator
    content: Diplodoc Platform v5.54.2
  - property: og:type
    content: article
  - property: article:section
    content: Примеры настройки процессов
  - property: og:title
    content: Создать очередь для службы поддержки
  - property: article:tag
    content: Базовая инструкция
alternate:
  - https://yandex.ru/support/tracker/en/support-process-create-queue.md
  - https://yandex.ru/support/tracker/ru/support-process-create-queue.md
  - href: en/support-process-create-queue.md
    type: text/markdown
    title: Markdown version
  - href: llms.txt
    type: text/markdown
    title: llms.txt
---
> **Documentation Index:** Fetch the complete configuration index at https://yandex.ru/support/tracker/en/llms.txt


# Creating a queue for the support team


1. If Tracker is not enabled for your organization yet, connect the service.

1. Add users to Tracker.


1. [Create a queue](https://yandex.ru/support/tracker/en/manager/create-queue.md) using the **Support** template.

    The [template](https://yandex.ru/support/tracker/en/manager/work-process.md) includes pre-configured basic issue types that simplify request handling.

1. Add your support staff to the [queue team](https://yandex.ru/support/tracker/en/manager/queue-team.md).

1. You can also configure access [rights to issues within the queue](https://yandex.ru/support/tracker/en/manager/queue-access.md) if needed. For example, you can restrict certain groups of users from creating or viewing issues in your queue.