---
metadata:
  - name: generator
    content: Diplodoc Platform v5.54.2
  - property: og:type
    content: article
  - property: article:section
    content: Примеры настройки процессов
  - property: og:title
    content: Группировать обращения по темам
  - property: article:tag
    content: Базовая инструкция
alternate:
  - https://yandex.ru/support/tracker/en/support-process-group.md
  - https://yandex.ru/support/tracker/ru/support-process-group.md
  - href: en/support-process-group.md
    type: text/markdown
    title: Markdown version
  - href: llms.txt
    type: text/markdown
    title: llms.txt
---
> **Documentation Index:** Fetch the complete configuration index at https://yandex.ru/support/tracker/en/llms.txt


# Grouping requests by topic

You might often need to group requests by certain parameters: problem type, product, and more. This grouping can be helpful when you need to assign issues to employees with the relevant expertise, as well as to collect and analyze statistics by request types.

To group issues by subject, use the following components:

1. In the support team queue, [create components](https://yandex.ru/support/tracker/en/manager/components.md) that correspond to request types.

    You can specify an owner for each component and enable **Assign by default** so that they're automatically assigned any issue that has that component.

1. If you don't want users to be able to view or edit issues containing specific components, [configure access rights for components](https://yandex.ru/support/tracker/en/manager/queue-access.md#access-components).

1. If you want to automatically pick an assignee once a component is added to an existing issue, [set up a trigger](https://yandex.ru/support/tracker/en/manager/trigger-examples.md#assign_ticket) that does that.

1. Use components in filters to search for issues by topic or configure [dashboards with statistics](#dashboards).