Auto update example

If you want an issue to be completed by a particular date, you can specify it in the Deadline field. To make sure that assignees don't forget to complete issues on time, you can use auto updates to remind the assignees a few days before the deadline.

Let's set up a daily auto update to invite the assignee to comment if the deadline is in 3 days or less.

1. Go to the settings of the queue where you want to create an automatic deadline reminder.

2. Go to Automation → Auto actions and click Create auto action.

3. Select Issue update and name the auto action.

4. Set frequency to once a day.

5. Set up the condition so that the auto action is triggered on non-resolved issues (without a resolution) if the deadline is in 3 days or less. To do this, go to When the issue matches, select QL query, and set a condition in the query language:

   Resolution: empty() AND Deadline: <= today() + 3d
   

   

6. Set up the auto action: inviting the issue assignee to comment. For that:

   1. Under Perform actions, click Add comment to issue.

   2. Click  Invite and select Assignee.

   3. Write the text of your comment. You can add issue parameters to your comment by clicking  Variables.

   

7. Save an auto action.

This auto action will check issues in the queue once a day. If the issue is not resolved and the deadline is less than in 3 days, the assignee will be invited to comment.