How to add comments to an issue

You can use comments to leave notes about the work progress, ask questions about the issue description, and invite your teammates to discuss the issue.

Leaving a comment

To comment on an issue, enter your text in the comment box at the bottom of the page and click Submit.

In comments, you can:

• Use YFM markup to format your text.

• Add images or files.

• Specify the key of any other issue. After that, Tracker will automatically link this issue to the current one. The key must be in uppercase letters. For example: TEST-1234.

If you close or refresh the page without sending your comment, it will still be stored in the relevant text box. You can continue entering the comment or delete the text.

Replying to comments

1. Hover over the comment and click Reply. The comment you are replying to will be quoted in the response.

   To quote just a part of a comment in your reply, select the text and click  Reply. Only the text you've selected will be quoted.

2. Enter your response in the comment box.

3. Click Send.

The author of the comment to which you replied receives a notification. Their name appears in the issue's Received reply for field. You can use this parameter to filter issues.

You can set up notifications about replies to your comments. For more information, see Setting up subscriptions.

Navigating to a comment that received a reply

If a comment includes a quote, you can jump to the original comment by clicking  Reply. To do this, click the quoted text.

Inviting to comment

To invite other users to discuss an issue:

1. In the bottom part of the comment entry field, click  Invite.

2. Enter the login or name of the user you want to invite to the comments. To add another user, click  Invite again.

3. Enter your comment and click Submit.

When you summon a user in your comment, they receive a notification:

• By email.
• In Yandex Tracker: in the Notifications section on the left panel (if they opened the Yandex Tracker interface at least once before being summoned).

In addition, the names of these users will be added to the Pending reply from issue field.

You can configure the notification methods for summons and comment replies. For more information, see Setting up subscriptions.

Adding reactions to comments

You can enable or disable user reactions to comments in the queue settings. Reactions are enabled by default.

To add a reaction to a comment:

• Hover over the comment and click . This adds the corresponding reaction.

• To add a different reaction, {{ reaction }} and choose an emoji from the drop-down list.

You can add multiple reactions to the same comment. To remove a reaction, click on it under the comment.

Editing comments

1. Hover over a comment and click Edit comment.

2. Make your changes and click Save.

Any changes to comments are saved in the History.

Attaching a file or image

You can attach an image or file to your comment using one of the following methods:

• To attach a file, drag it to the comment input box or click the File button in the toolbar.

• To add an image to your comment text, paste the image link or click the Image button in the toolbar.

All files added to comments appear in the Attachments tab to the right of the Comments tab.

In the Attachments tab, you can customize the view of the file list:

• To display attachments as cards, select Show as cards to the right of the list.

• To display attachments as a table, select Show as table to the right of the list.

To download all attachments, click → Download all to the right of the list.

Sharing a comment

To copy a direct link to a comment, hover over it and click →  Copy link.

You can also click the date next to the comment author's name: the link will be shown in the browser's address bar.

Deleting a comment

To delete a comment, hover over it and click →  Delete.

Sorting comments

By default, comments are listed chronologically. To display recent comments first, click New comments first at the top right of the editing area.

The issue's changelog showing up when you click History will also change its order to newest first.

Sending comments to a user's email address

You can send emails from comments if email integration is set up.

You can send emails both to the external and internal users right from the issue page. The email text is added to the issue as a comment.

To send an email from the issue page:

1. Select Email above the field for a new comment.

2. Select the email sender address from the list:

   • Queue address

     The From field will display the queue address. A response to such a message will become a comment to the issue.

     You can set up multiple email addresses for the queue in the organization domain or on any other email server.

   • Yandex Tracker user's personal email address

     The From field will display your name and personal email address linked to the account in Yandex Tracker. Response emails will be sent to your personal email address.

3. You can choose a Nickname for the queue address. Nicknames are used when emails need to be sent from the entire organization or service rather than from a single user.

   Create one or more sender names in the queue email address settings.

4. Specify the recipient and enter the email text

   To send a copy of an email to a different user, click Copy and select their email address.

5. Click Create request.

The user's response will automatically be added as an issue comment.