---
metadata:
  - name: generator
    content: Diplodoc Platform v5.54.2
  - property: og:type
    content: article
  - property: article:section
    content: Работать с задачами
  - property: og:title
    content: Как добавить комментарии к задаче
  - property: article:tag
    content: Сборник инструкций
alternate:
  - https://yandex.ru/support/tracker/en/user/comments.md
  - https://yandex.ru/support/tracker/ru/user/comments.md
  - href: en/user/comments.md
    type: text/markdown
    title: Markdown version
  - href: ../llms.txt
    type: text/markdown
    title: llms.txt
---
> **Documentation Index:** Fetch the complete configuration index at https://yandex.ru/support/tracker/en/llms.txt


# How to add comments to an issue

You can use comments to leave notes about the work progress, ask questions about the issue description, and invite your teammates to discuss the issue.

{% note tip "" %}

If you only discuss an issue in the comments, you will always have access to a full history of its discussion.

{% endnote %}

## Leaving a comment {#leave-comment}

To comment on an issue, enter your text in the comment box at the bottom of the page and click **Submit**.

In comments, you can:

* Use [YFM markup](https://yandex.ru/support/tracker/en/user/markup.md) to format your text.

* Add [images or files](#sec_file).

* Specify the key of any other issue. After that, Tracker will automatically link this issue to the current one. The key must be in uppercase letters. For example: `TEST-1234`.



If you close or refresh the page without sending your comment, it will still be stored in the relevant text box. You can continue entering the comment or delete the text.

Comments have a 500 KB text limit. Text exceeding this limit will be attached as a file.

## Replying to comments {#answer-comment}

<!-- source: en/_includes/markup/edit-comment.md -->
1. Hover over the comment and click![](../_assets/svg/icon-reply.svg)</svg> **Reply**. The comment you are replying to will be quoted in the response.

   To quote just a part of a comment in your reply, select the text and click ![](../_assets/svg/icon-reply.svg)</svg> **Reply**. Only the text you've selected will be quoted.

1. Enter your response in the comment box.


1. Click **Send**.
<!-- endsource: en/_includes/markup/edit-comment.md -->


The author of the comment to which you replied receives a notification. Their name appears in the issue's **Received reply for** field. You can use this parameter to [filter issues](https://yandex.ru/support/tracker/en/user/create-filter.md).


<!-- source: en/_includes/markup/edit-comment.md -->
You can set up notifications about replies to your comments. For more information, see [Setting up subscriptions](https://yandex.ru/support/tracker/en/user/notification-constructor.md).
<!-- endsource: en/_includes/markup/edit-comment.md -->


## Navigating to a comment that received a reply {#original}

<!-- source: en/_includes/markup/edit-comment.md -->
If a comment includes a quote, you can jump to the original comment by clicking ![](../_assets/svg/icon-reply.svg)</svg> **Reply**. To do this, click the quoted text.
<!-- endsource: en/_includes/markup/edit-comment.md -->

## Inviting to comment {#call-comment}

To invite other users to discuss an issue:

1. <!-- source: en/_includes/markup/edit-comment.md -->
   In the bottom part of the comment entry field, click ![](../_assets/svg/icon-call.svg)</svg> **Invite**. {#summon-button}
   <!-- endsource: en/_includes/markup/edit-comment.md -->

1. <!-- source: en/_includes/markup/edit-comment.md -->
   Enter the login or name of the user you want to invite to the comments. To add another user, click ![](../_assets/svg/icon-call.svg)</svg> **Invite** again. {#summon-login}
   <!-- endsource: en/_includes/markup/edit-comment.md -->

1. Enter your comment and click **Submit**.

When you summon a user in your comment, they receive a notification:

* By [email](https://yandex.ru/support/tracker/en/user/notification-constructor.md).
* In Yandex Tracker: in the ![](../_assets/svg/bell_2.svg)</svg> [**Notifications**](https://yandex.ru/support/tracker/en/user/notifications.md#notif_center) section on the left panel (if they opened the Yandex Tracker interface at least once before being summoned).

In addition, the names of these users will be added to the **Pending reply from** issue field.

You can configure the notification methods for summons and [comment replies](#answer-comment). For more information, see [Setting up subscriptions](https://yandex.ru/support/tracker/en/user/notification-constructor.md).

{% note info "" %}

If you add a user in the **Pending reply from** field without inviting them when sending an issue comment, the user will not receive an email notification.

{% endnote %}

## Adding reactions to comments {#add-reaction}

You can enable or disable user reactions to comments in the [queue settings](https://yandex.ru/support/tracker/en/manager/edit-queue-general.md). Reactions are enabled by default.

<!-- source: en/yfmeditor/comments.md -->
To add a reaction to a comment:

- Hover over the comment and click ![](../yfmeditor/icons/vote.svg)</svg>. This adds the corresponding reaction.

- To add a different reaction, hover over ![](../yfmeditor/icons/vote.svg)</svg> and choose an emoji from the drop-down list.

You can add multiple reactions to the same comment. To remove a reaction, click on it under the comment.
<!-- endsource: en/yfmeditor/comments.md -->

## Editing comments {#edit-comment}

1. Hover over a comment and click ![](../_assets/svg/icon-edit2.svg)</svg> **Edit comment**.

1. Make your changes and click **Save**.

Any changes to comments are saved in the [History](https://yandex.ru/support/tracker/en/user/history.md).

## Attaching a file or image {#sec_file}

You can attach an image or file to your comment using one of the following methods:

* To attach a file, drag it to the comment input box or click the ![](../_assets/svg/icon-file.svg)</svg> **File** button in the toolbar.

* To add an image to your comment text, paste the image link or click the ![](../_assets/svg/icon-picture.svg)</svg> **Image** button in the toolbar.

The maximum size of a single file is 128 MB.

All files added to comments appear in the **Attachments** tab to the right of the **Comments** tab.

In the **Attachments** tab, you can customize the view of the file list:

   * To display attachments as cards, select ![](../_assets/svg/dashboards.svg) **Show as cards** to the right of the list.

   * To display attachments as a table, select ![](../_assets/text-edit/ul.svg)</svg> **Show as table** to the right of the list.

To download all attachments, click ![](../_assets/svg/actions.svg)</svg> → ![](../_assets/svg/download.svg)</svg> **Download all** to the right of the list.

## Sharing a comment {#share-comment}

<!-- source: en/yfmeditor/comments.md -->
To copy a direct link to a comment, hover over it and click ![](../yfmeditor/icons/actions.svg)</svg> → ![](../yfmeditor/icons/share.svg) **Copy link**.
<!-- endsource: en/yfmeditor/comments.md -->

You can also click the date next to the comment author's name: the link will be shown in the browser's address bar.

## Deleting a comment {#delete-comment}

<!-- source: en/yfmeditor/comments.md -->
To delete a comment, hover over it and click ![](../yfmeditor/icons/actions.svg)</svg> → ![](../yfmeditor/icons/delete.svg)</svg> **Delete**.
<!-- endsource: en/yfmeditor/comments.md -->


## Sorting comments {#order-comments}

By default, comments are listed chronologically. To display recent comments first, click ![](../_assets/svg/sort-new.svg)</svg> **New comments first** at the top right of the editing area.

The issue's changelog showing up when you click **History** will also change its order to newest first.

## Sending comments to a user's email address {#send-comment}

You can send emails from comments if [email integration](https://yandex.ru/support/tracker/en/manager/queue-mail.md) is set up.

{% note alert "" %}

You can only send comments to **external** users if the [queue settings](https://yandex.ru/support/tracker/en/manager/edit-queue-general.md) allow it.

{% endnote %}

You can send emails both to the external and internal users right from the issue page. The email text is added to the issue as a comment.

To send an email from the issue page:

1. Select **Email** above the field for a new comment.

1. Select the email sender address from the list:

    * Queue address

        The **From** field will display the queue address. A response to such a message will become a comment to the issue.

        You can [set up](https://yandex.ru/support/tracker/en/manager/queue-mail.md) multiple email addresses for the queue in the organization domain or on any other email server.

    * Yandex Tracker user's personal email address

        The **From** field will display your name and personal email address linked to the account in Yandex Tracker. Response emails will be sent to your personal email address.

1. You can choose a **Nickname** for the queue address. Nicknames are used when emails need to be sent from the entire organization or service rather than from a single user.

   Create one or more sender names in the queue [email address settings](https://yandex.ru/support/tracker/en/manager/queue-mail.md).

1. Specify the recipient and enter the email text

   To send a copy of an email to a different user, click ![](../_assets/svg/add-icon.svg)</svg> **Copy** and select their email address.

1. Tap **Create request**.

The user's response will automatically be added as an issue comment.

### Possible problems when sending an email {#problems}

Tracker processes large amounts of information every day, which means emails from issue pages may be delayed by up to an hour.

If the email wasn't delivered after this time, contact [support](https://yandex.ru/support/tracker/en/feedback.md).