How to create an issue via email
To create an issue via email, send a message with the issue description to the queue address:
-
Make sure that you added an email address for issue creation to your queue.
-
Check that you have access to the queue.
-
Create a new email message.
-
Enter the issue name in the Subject field.
-
Specify the employee's email address in the email's CC field, and that employee will be assigned to the new issue automatically. If you specify multiple users, the issue will be assigned to the first one on the list.
-
Describe the issue in the email body.
-
Send the email to the address specified in the queue settings.
You will receive a reply notifying you that a new issue was created.
To learn more about the algorithm for creating an issue or comment from an email message, see Email.
Create a new message for every issue. If you respond to an email from Yandex Tracker or send an existing email message again, it will become an issue comment.
Problems that you may encounter when creating an issue
An email with issue information must not exceed 40 MB. Large emails may cause delays within the IMAP processing queue.
- Check if a large email was sent when the problem occurred.
- If yes, delete that email.
- See if this resolves the issue.
If the problem persists, please contact support.