Setting up a trigger in Tracker

A trigger is a set of actions on an issue that are executed automatically when certain conditions are met. For example, if the issue status changes or if a certain user subscribes to the issue, the trigger can change the issue's parameters, post a comment, or send an HTTP request.

You can use triggers to automatically assign issues or send notifications from Tracker to messengers.

Each queue has its own set of triggers. Triggers are applied one by one in the sequence listed in the queue settings. However, you can manually change the trigger order if necessary.

Creating a new trigger

To create a new trigger for queue issues:

1. In the left-hand panel, click  Queues and select a queue.

2. In the top right corner of the queue page, click  Queue settings.

3. Select Automation in the left-hand panel.

4. In the top right corner, click Create → Trigger.

5. Enter a name for the trigger.
   You can add a description below the name.

6. In the  Under condition section, specify issue updates that will fire the trigger.

7. Under  Perform actions, select one or more actions on the issue.

8. Click Create.

Creating a copy of a trigger

To copy a trigger:

1. Hover over the trigger in the list of automations and click →  Duplicate.

2. Select where to copy the trigger: To current queue or To another queue.

Changing the trigger priority

Sorting in the trigger list is set to  Random order by default. In this mode, you can sort triggers by parameters such as Name, ID, or Modified. To do this, click the respective column name.

To change the order in which triggers fire:

1. In the Automation section, go to the Triggers tab.

2. At the top right of the trigger list, click  Order of triggers. The triggers will be sorted in the order of execution.

3. Hover over the trigger, click , and drag the trigger to where you want it.