---
metadata:
  - name: generator
    content: Diplodoc Platform v5.54.2
  - property: og:type
    content: article
  - property: article:section
    content: Автоматизации
  - property: og:title
    content: Как настроить триггер
  - property: article:tag
    content: Сборник инструкций
alternate:
  - https://yandex.ru/support/tracker/en/user/create-trigger.md
  - https://yandex.ru/support/tracker/ru/user/create-trigger.md
  - href: en/user/create-trigger.md
    type: text/markdown
    title: Markdown version
  - href: ../llms.txt
    type: text/markdown
    title: llms.txt
title: "How to set up a trigger in Yandex\_Tracker"
description: "Follow this guide to set up a trigger in Yandex\_Tracker."
---
> **Documentation Index:** Fetch the complete configuration index at https://yandex.ru/support/tracker/en/llms.txt


# How do I set up a trigger?

A trigger is a set of [actions](https://yandex.ru/support/tracker/en/user/set-action.md) on an issue that are executed automatically when certain [conditions](https://yandex.ru/support/tracker/en/user/set-condition.md) are met. For example, if the issue status changes or if a certain user subscribes to the issue, the trigger can change the issue's parameters, post a comment, or send an HTTP request.

You can use triggers to automatically [assign issues](https://yandex.ru/support/tracker/en/manager/trigger-examples.md#assign_ticket) or [send notifications from Yandex Tracker to messaging apps](https://yandex.ru/support/tracker/en/messenger.md).

Each queue has its own set of triggers. Triggers are applied one by one in the sequence listed in the queue settings. However, you can manually [change the trigger order](#change-range) if necessary.

{% note warning "" %}

To set up triggers, the [**Queue management** access rights](https://yandex.ru/support/tracker/en/manager/queue-access.md#permissions) are required.

{% endnote %}

## Creating a new trigger {#create-new}

You can add up to 1000 triggers to one queue.

To create a new trigger for queue issues:

1. <!-- source: en/_includes/transition-page.md -->
   In the left-hand panel, click ![](../_assets/svg/queues-ni.svg) **Queues** and select a queue. {#queue}
   <!-- endsource: en/_includes/transition-page.md -->

1. <!-- source: en/_includes/transition-page.md -->
   In the top right corner of the queue page, click ![](../_assets/svg/settings.svg)</svg> **Queue settings**. {#settings}
   <!-- endsource: en/_includes/transition-page.md -->


1. Select **Automation** in the left-hand panel.

1. In the top right corner, click **Create** → **Trigger**.

1. Enter a name for the trigger.
    You can add a description below the name.

1. In the ![](../_assets/svg/filter-icon-for-autoaction.svg) **Under condition** section, specify [issue updates that will fire the trigger](https://yandex.ru/support/tracker/en/user/set-condition.md).

1. Under ![](../_assets/svg/arrow-icon-for-autoaction.svg) **Perform actions**, select [one or more actions on the issue](https://yandex.ru/support/tracker/en/user/set-action.md).

1. Click **Create**.

<!-- source: en/_includes/automation-list-delay.md -->
{% note info "" %}

The new automation will appear in the list in a few seconds after being added.

{% endnote %}
<!-- endsource: en/_includes/automation-list-delay.md -->

## Creating a copy of a trigger {#copy}

To copy a trigger:

1. Hover over the trigger in the list of automations and click ![](../_assets/svg/actions.svg)</svg> → ![](../_assets/svg/double.svg)</svg> **Duplicate**.

1. Select where to copy the trigger: **To current queue** or **To another queue**.

{% note warning "Limitation" %}

If [local queue fields](https://yandex.ru/support/tracker/en/local-fields.md) are used in the trigger settings, you can't copy the trigger to a different queue.

{% endnote %}

## Changing the trigger priority {#change-range}

Sorting in the trigger list is set to ![](../_assets/text-edit/ul.svg)</svg> **Random order** by default. In this mode, you can sort triggers by parameters such as **Title**, **ID**, or **Modified**. To do this, click the respective column name.

To change the order in which triggers fire:

1. In the **Automation** section, go to the **Triggers** tab.

1. At the top right of the trigger list, click ![](../_assets/svg/set-order.svg)</svg> **Order of triggers**. The triggers will be sorted in the order of execution.

1. Hover over the trigger, click ![](../_assets/svg/range.svg)</svg>, and drag the trigger to where you want it.

## Viewing trigger history {#trigger-history}

To view the trigger execution and change history, in the list of automations click ![](../_assets/svg/actions.svg)</svg> → ![](../_assets/svg/history.svg)</svg> **History**.

The **Trigger history** panel displays a list of events in chronological order. Each event shows the time and type:

- **Executed** — the trigger fired in the issue. To view details, click the event row or ![](../_assets/svg/unwrap.svg)</svg>. The details show the issue key and name. Click the issue key to go to the comment in the issue with information about the trigger execution.

- **Failed** — the trigger fired in the issue, but one or more actions failed. To view details, click the event row or ![](../_assets/svg/unwrap.svg)</svg>. The details always show the issue key. Click the issue key to go to the comment in the issue with information about the trigger execution. If the trigger has the **Send HTTP request** action configured, the request result is also displayed: execution status, address, and error message.

- **Trigger created** or **Trigger changed** — the trigger was created or its settings were changed. Click the event row to go to the queue's [Changelog](https://yandex.ru/support/tracker/en/manager/queue-history.md) and view details.

To find specific events, use the filters at the top of the panel:

- **Events** — select one or more event types: **Trigger creation**, **Trigger change**, **Action execution**. Click **Apply**.

- **Period** — specify a date range for displaying events.

## Disabling a trigger {#disable}

If you don't plan to use a trigger temporarily, don't delete it. Disable the trigger using one of the following methods:

- In the list of automations, select the trigger and toggle the switch next to it.

- In the trigger settings:

    1. In the list of automations, click the name of the desired trigger.

    1. On the trigger page, in the top right corner, toggle the switch.

## Deleting a trigger {#delete}

You can delete a trigger using one of the following methods:

- In the list of automations, hover over the trigger and click ![](../_assets/svg/delete-red.svg)</svg> **Delete**.

- In the trigger settings:

    1. In the list of automations, click the name of the desired trigger.

    1. On the trigger page, in the top right corner, click ![](../_assets/svg/actions.svg)</svg> → ![](../_assets/svg/delete-red.svg)</svg> **Delete**.