How to connect and use plugins

A plugin is an extension that adds new features to Tracker that are not included in the standard set of capabilities. For example, a new interface element, an integration with an external system, or an AI assistant. With plugins, users can solve narrow or team-specific tasks on their own without waiting for the required features to be implemented in the Tracker service core.

Not only the Tracker team can create plugins for Tracker. Third-party developers can also create plugins for their organization's employees or add them to the public catalog to share their plugins with all Tracker users.

You can find useful plugins and connect them using the catalog. Plugins in the catalog are divided into categories, and search and filters help you quickly find a solution for a specific task. The rating and the number of connections show how popular and useful the plugin is to other users. If there is no ready-made solution, you can develop your own plugin for your tasks. How to create a plugin

Plugin catalog

Before a plugin in the catalog becomes available for users to connect, the Tracker administrator must add it to the organization. If the plugin you need is not yet available, you can request its connection.

Depending on the settings configured by the Tracker administrator, the plugin can be connected at one of the levels:

• For a queue — if you are the queue owner or administrator, you can connect a plugin to it. The plugin will work in all issues of the selected queue and will be available to all team members.

• For yourself — the plugin will only be available to the users who connected it, in their browser. Any employee can connect a plugin for themselves.

How to connect a plugin for yourself

1. In the left panel, select Plugins.
2. On the plugins page, click All plugins in the catalog at the bottom.
3. Find the plugin you need using search or in the list of categories.
4. Click the plugin card to view the details.
5. Click Enable for me.

The plugin is activated and ready to use in the Tracker interface.

You can also connect a plugin directly from the list without opening its page: click the connection button (for example, Enable for me) on the plugin card.

How to connect a plugin to a queue

1. In the left panel, select Plugins.
2. On the plugins page, click All plugins in the catalog at the bottom.
3. Find the plugin you need using search or select it from the list of categories.
4. Click the plugin card to view the description.
5. On the settings page, click Enable.
6. In the window that opens, enter the name or key of the queue in the search field and select it from the list.
7. Click Add.

How to request a plugin connection

If the plugin you need is not yet added to the organization, request its connection from the Tracker administrator.

1. In the left panel, select Plugins and click All plugins in the catalog at the bottom of the page.
2. Find the plugin you need using search or in the list of categories.
3. Click the plugin card to open its page.
4. Click the Request button.
5. If necessary, add a comment for the administrator, for example, what task the plugin is needed for.
6. Click Submit.

The plugin status will change to Requested, and the button will change to Request sent. You will receive a notification when the administrator reviews the request.

You can also click the Request button directly from the list without opening the plugin page.

How to disable a plugin for yourself

1. In the left panel, select Plugins and click All plugins in the catalog at the bottom of the page.
2. Select the Connected for me filter.
3. Find the connected plugin and open its page.
4. Click Disable.

How to disable a plugin in a queue

1. In the left panel, select Plugins and click All plugins in the catalog at the bottom of the page.
2. Find the plugin and click its card to open the plugin page.
3. Click the icon in the upper-right corner and select Settings.
4. In the list of queues, find the queue you need and click the ✕ icon next to it.

How to rate a plugin

Ratings and reviews from other employees are visible in the catalog and help you choose a proven plugin.

1. In the left panel, select Plugins and click All plugins in the catalog at the bottom of the page.
2. Find the plugin you want to rate and open its page.
3. Click Rate.
4. Select the number of stars from 1 to 5 and add a comment if necessary.
5. Click Rate.

Contact the plugin developer

1. In the left panel, select Plugins and click All plugins in the catalog at the bottom of the page.
2. Find the plugin you need and open its settings page.
3. On the right, find the Contacts block and click the link to send a message to the plugin developer.