Scheduled issue creation in Tracker

Using auto actions, you can create issues with certain parameters at a specified interval. For example, every week you can create an issue for data backup.

Such issues are only created in queues where auto actions are configured. The author for these issues is the Tracker robot.

To set up auto actions, the Queue management access rights are required.

Make sure that the Yandex Tracker robot has the rights to create issues in the selected queue.

Setting up issue creation

  1. In the left-hand panel, click  Queues and select a queue.

  2. In the top right corner of the queue page, click  Queue settings.

  3. Select Automation in the left-hand panel.

  4. In the top right corner, click CreateAuto action.

  5. Select Issue creation as the type of auto action.

  6. Set the name for the auto action.
    You can add a description below the name.

  7. Set the  Trigger schedule, which is how often you want to have issues created:

    1. Select the unit for the issue creation period:

      • Hours
      • Days
      • Weeks
    2. Specify the period of creating issues in the selected units. To do this, enter a number between 1 and 1000 in the Repeat once every field.

      • For example, if you specify Every 4 days, a new issue will be created every 4 days.

      • If your schedule is based on days, you can also choose Every work day and work schedule.

      • If you set your issue creation period in weeks, select the days of the week when your issues will be created.

    3. Enter the start and end date/time when your automatic issue creation will be valid. If you omit the start and end dates, automatic issue creation will run permanently.

  8. Under Create an issue with the specified parameters, fill in the new issue's template fields.
    You can configure automatic creation of multiple issues.

  9. Click Create auto action.

The new automation will appear in the list in a few seconds after being added.

Changing the auto action trigger time

To change the time of automatic issue creation:

  1. Open the list of queue automations and click the auto action you want to change.

  2. In the Start field, enter the closest future date and time when the next issue should be created.

  3. Click Save.

    As a result, the auto action will be triggered according to the updated schedule.