Support
If you have any questions, click
You can contact our support team via chat daily between 10:00 and 18:00. At other times of the day, our bot can answer the most common questions.
To contact us by email, select a subject below.
Suggest an improvement
Yandex Translate can become better if you share your suggestions. If you think some options are missing in Yandex Translate, suggest an improvement in the chat
Translation error
If you consider a mistake in a translation or in a dictionary, you can report it in the app.
To do this, click , select the mistake, and click Report. You can also leave a comment.
If you still have questions about translation errors, contact us via the chat
Text-to-speech doesn't work
For most languages, the app uses voices from your device.
If text-to-speech doesn't work, restart the app. To do this:
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Go to the panel that displays all running apps (multitasking panel).
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Swipe up to close Yandex Translate.
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Open the Yandex Translate app again.
If this doesn't help, reboot the device.
If this doesn't help or you have further questions about text-to-speech, contact us via the chat
Offline translation doesn't work
Download offline dictionaries for each language you want to use. For example, to translate from Russian to English offline, download the Russian dictionary (the English dictionary is pre-installed).
Before downloading the language dictionaries, make sure you have a stable internet connection.
If this doesn't help or you have further questions about offline mode, contact us via the chat
Translating text in images doesn't work
Make sure the text in the image is recognizable. The app doesn't recognize:
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Blurred images.
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Skewed images.
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Italics and hand-written text.
Translating text in images is available for a limited number of languages. You can find a list of the recognized languages in the Translating text in images section.
If you're having issues with image translation, contact us via the chat
Voice input doesn't work
For most languages, the app uses system speech recognition.
If text-to-speech doesn't work, restart the app. To do this:
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Go to the panel that displays all running apps (multitasking panel).
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Swipe up to close Yandex Translate.
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Open the Yandex Translate app again.
If this doesn't help, reboot the device.
If this doesn't help or you have further questions about voice input , contact us via the chat
I can't find the language I need
We are constantly working on adding new languages. Let us know what languages do you need via the chat
App crashes or doesn't launch
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If possible, open your device's Screen Recording tool and record the sequence of actions leading to the crash.
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If you can access the app settings, open the About section and click the Yandex Translate logo. Your UUID will be copied to the clipboard. Attach it to the error report.
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Send us all the information via the form below.
Problems with Telegram bot
If you didn't find the answer to your question in the Telegram bot section, contact us via the chat
Other issues
If you didn't find the answer to your question, contact us via the chat
If you're having issues with a different Yandex service, check the Help main page or go to Yandex support section for answers.
If you're having issues with the website you translated, contact the website owner.
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UUID (Universally Unique Identifier) is an identification standard used for software.
The path may differ depending on the device.