Quality control for services that provide online educational courses and lessons

To participate in the extended site display in Yandex search program, read the terms and requirements below.

Terms of placement

1. Only online educational courses are allowed for placement.

2. Data from aggregators and integrators is not accepted: users must be able to buy an online course or a lesson directly on the source site.

3. The online service must be represented by a valid legal entity or an individual entrepreneur.

4. The online service activities and offers must comply with the laws and regulations in Russia.

5. Orders must be processed on the terms published by the service (offer parameters; additional terms), or on more favorable terms for the buyer.

6. Profanity must not be placed on the service.

7. The online service must not copy another online service (except regional versions, and so on).

8. The online service must be localized for users from Russia.

9. The user must be able to place an order on the site page.

10. Payment methods must be specified on the site.

11. The online service site must support the HTTPS protocol. How to move a site to HTTPS

12. The online service site must work and contain no viruses. You can check the site for viruses in Yandex Webmaster on the Troubleshooting → Security and violations page.

13. The online service must indicate the current prices and terms of purchase that must remain unchanged after placing an order.

14. Each offer must be placed on a separate page on the online service site.

15. The offer pages and the main site page must not contain additional windows that open (“popups”).

16. The site must contain reliable information:

    About the legal entity

    • Full organization name.

    • Legal address.

    • OGRN.

    About the individual entrepreneur

    • Last name, first name, patronymic.

    • Primary State Registration Number of the individual entrepreneur

    We recommend that you provide this information on the “About the company” or “Contacts” page.

17. The phone number listed on the online service site must work and be able to receive calls.

18. If an online service provides services that are subject to certification, declaration or licensing, it must post supporting documents on its site.

19. The online service must confirm the order during the moderation. The working hours of the online service indicated on the site are taken into account, and so is the region. If opening hours aren't specified, by default, the online service is assumed to be open from 10:00 to 18:00.

Types of checks

All online services are regularly checked by the quality control service. The service staff try to place orders in the online service through the site or through a phone call. The employee checks if the feed contains information that contradicts the page content. Based on the results of the check, placement of the online service may be suspended until any errors are corrected.

The quality control service staff performs the following checks:

Visual

The check is done without placing an order. The service employee carefully examines and verifies the information specified in the YML file and provided on the online service page.

Through the online service site

An employee of the quality control service places an order on the online service site and waits for a response for three business hours.

Working hours correspond to the working hours on the partner’s website. If the working hours are not specified, the service employee waits for a response from 10:00 a.m. to 6:00 p.m. local time, except holidays and weekends.

What should I do if my online service was not allowed placement or blocked?

The online service may be refused placement or disabled if it violates the rules of the service:

• The check revealed that the online service placed an offer in order to attract the user's attention and redirect them to a similar offer.

• The online service can be blocked based on the user complaints analysis.

• The same error is regularly found in several offers of the online service.

• The online service is recognized as a duplicate showcase of another service.

• The online service didn't respond to the order during the verification period. The working hours of the online service indicated on the site are taken into account, and so is the region. If opening hours aren't specified, by default, the online service is assumed to be open from 10:00 to 18:00.

If your online service was disconnected or not allowed to connect, you can find the reason and information about errors in Yandex Webmaster.

To connect, fix the errors and send a request using the form below.

Page updated: July 28, 2022.