You're reading Help for the Yandex with Alice app on iOS.
Help for Yandex Start on Android →
Help for Yandex app on Android →

Manage personal data

For your convenience, the Yandex app saves some data, including autofill data or addresses of visited pages. You can delete this data.

Delete data in the app

  1. On the home screen, tap  (profile picture) → App settings.

  2. Tap Privacy.

  3. Enable the necessary options:

    • History — A list of your search queries and visited pages.
    • Cookies — Cookie files (these can contain your username, password, information about the products added to your cart, and other personal info).
    • Cache — Copies of certain data (such as music, videos, images) that help the page load faster when you revisit it, reducing network load.
    • Warnings for sites — If a site asks permission to perform an action (for example, run a plugin) and you select Always for this site, this action is performed by default in the future. After you clear the warning list, sites ask for permissions again.
    • Preview of open tabs — Preview of tabs opened in the app.
    • Chats — Data from Yandex Messenger chats.
  4. Tap Clear.

Manage personal data on Yandex services

When you use Yandex services, your data is saved in them. For example, your browsing history. We store this data with utmost care and make sure it's well-protected. Our repositories comply with SOC 2, which is one of the most reliable international standards for managing user data.

You can manage your personal data under Your data on Yandex.

  1. Go to Your data on Yandex and make sure that you're logged in with the correct Yandex ID.
  2. Click Download data.
  3. Tap Create archive.

When the archive is ready, Yandex notifies you by email that you can download it. If you don't have a Yandex email, you have to check the archive loading status on the page.

Note

The archive is password-protected. To learn how to get a password and open the archive, go to Yandex ID Help.

  1. Go to Your data on Yandex and make sure that you're logged in with the correct Yandex ID.

  2. In the Delete data section, click the service name. You'll see a list of all data types that Yandex stores for this service.

    Note

    If the service you need isn't there, click Other services at the bottom of the list.

  3. Select the line with the data type.

  4. Click Uninstall in the window that opens. If you change your mind about deleting data, tap Cancel.

After deletion, almost all data immediately become unavailable. Yandex will store some types of data for a period of time as is required by law.

Go to the table of contents
Contact support