Support
If you have any questions, click
You can contact our support team via chat daily between 10:00 and 18:00. At other times of the day, our bot can answer the most common questions.
To contact us by email, select a subject below.
Suggest an improvement
Yandex Translate can become better if you share your suggestions. If you think some options are missing in Yandex Translate, suggest an improvement in the chat
Translation error
If you consider a mistake in a translation or in a dictionary, describe it in the chat
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Copy the original text that you translated.
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Attach a screenshot showing the translation or the dictionary entry.
Text-to-speech doesn't work
For most languages, the app uses voices from your device.
Go to the System section → Language and Input → Speech Synthesis and make sure you have the necessary language dictionaries installed.
If this doesn't help or you have further questions about text-to-speech, contact us via the chat
Offline translation doesn't work
Download offline dictionaries for each language you want to use. For example, to translate from Russian to English offline, download the Russian dictionary (the English dictionary is pre-installed).
Before downloading the language dictionaries, make sure you have a stable internet connection.
Voice input doesn't work in offline mode.
If this doesn't help or you have further questions about offline mode, contact us via the chat
Translating text in images doesn't work
Make sure the text in the image is recognizable. The app doesn't recognize:
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Blurred images.
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Skewed images.
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Italics and hand-written text.
Translating text in images is available for a limited number of languages. You can find a list of the recognized languages in the Translating text in images section.
If you're having issues with image translation, contact us via the chat
Voice input doesn't work
For most languages, the app uses system speech recognition.
Go to the System section → Voice Input → Offline Speech Recognition and make sure you have the necessary language dictionaries installed.
Voice input doesn't work in offline mode.
If this doesn't help or you have further questions about voice input, contact us via the chat
I can't find the language I need
We are constantly working on adding new languages. Let us know what languages do you need via the chat
App crashes or doesn't launch
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Repeat the actions that lead to the crash.
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Go to Setting → System → For developers and enable the Developer mode.
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Check the Error report box. Wait until you're notified that the report was created. Open the notification in the status bar and send a report using the feedback form.
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If you can access the app settings, open the About section and click the Yandex Translate logo. Your UUID will be copied to the clipboard. Attach it to the error report.
Problems with Telegram bot
If you didn't find the answer to your question in the Telegram bot section, contact us via the chat
Other issues
If you didn't find the answer to your question, contact us via the chat
If you're having issues with a different Yandex service, check the Help main page or go to Yandex support section for answers.
If you're having issues with the website you translated, contact the website owner.
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UUID (Universally Unique Identifier) is an identification standard used for software.
The path may differ depending on the device.