Solving common problems

In the browser, tap   → .

If the browser freezes, contact us via form. Describe your situation in as much detail as possible:

• What actions cause the browser to freeze?
• Describe what happened before the browser stopped responding. For example, did you reinstall the browser, update or install programs or extensions?

If this doesn't help, contact support:

• Does the problem occur with all web pages or only certain ones? If so, which ones?
• If you have problems opening pages, include the error text in your message.

Check how much space the browser cache takes up. To do this:

1. Open your device settings.
2. Tap General → iPad Storage → Yandex.

If Documents & Data take up more than 200 MB, clear the browser cache:

1. Tap   → .
2. Go to the Privacy section.
3. Tap Clear data.
4. Select Cache.
5. Deselect all other options (if you only want to delete the browser cache).
6. Click Clear.
7. Confirm deletion.

The browser blocks a file download if it contains a malicious program. To learn more, see Checking downloaded files for viruses.

If the download was interrupted, try downloading the file again.

The download may also be affected by the antivirus installed on your tablet. Try temporarily disabling it and download the file again.

Depending on the type of file, downloaded files are stored in different places. For example,downloaded images are available in Gallery, and you can use special programs to view PDF files.

Because of the way iOS works, you can't view downloaded files in the Downloads folder.

1. Open a PDF file in the browser.
2. Tap  → Share.
3. Select the app you need.

The quality of video playback usually depends on your internet connection speed. If it's inexplicably low, clear the cache:

1. Tap   → .
2. Go to the Privacy section.
3. Tap Clear data.
4. Select Cache.
5. Deselect all other options (if you only want to delete the browser cache).
6. Click Clear.
7. Confirm deletion.

If you switch to a different app when viewing a full-screen video in Yandex Browser, it continues playing in a small pop-out window, which appears on top of the other app (also known as Picture in Picture, or PiP). Tap the pop-out window to go back to viewing the video in Yandex Browser. You can drag the pop-out window to any part of your tablet screen.

To disable this feature:

1. Open your tablet settings.
2. Tap General → Picture in picture.
3. Disable Start PiP automatically.

The option will be disabled for all apps on your tablet.

Yandex Browser used Turbo mode to speed up access to various sites, but it only worked over the HTTP protocol. There are very few such sites left now, so we turned off Turbo mode in Yandex Browser and removed it from settings. We introduced other mechanisms to keep Yandex Browser fast without using special modes and will continue to further improve its speed.