I got into an accident
Traffic accident during an order. We provide life and health insurance for drivers and riders during Yandex.Taxi rides.
If you had a passenger and someone was injured in an accident:
1) Call 112 and report what happened.
2) Be sure to wait until the traffic police and ambulance staff arrive.
3) Ask the traffic police staff to give you the time and place of your accident investigation.
4) Contact us. We can answer your questions and help you receive your insurance payout.
Insurance coverage for both drivers and riders begins as soon as you tap the On the way button in the app. It ends as soon as you tap Finish.
Insurance coverage does not apply if you have severely violated traffic regulations. Contact our support team for more information.
Emergencies. If you have an emergency during a ride, please write to us. We will contact you within 15 minutes.