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Problems with devices

If you encounter a problem or have an idea how to improve Yandex Station, Yandex Module, or another Alice device, contact us. You can use the feedback form or call 8 800 600-78-11 (toll-free within Russia).

Select a device:

Contact us via the feedback form
Yandex Station
Yandex Station Mini

Use the feedback form in the Yandex Station Mini Help.

Irbis A smart speaker
DEXP Smartbox smart speaker
Elari SmartBeat smart speaker
LG XBOOM AI ThinQ WK7Y smart speaker
Prestigio Smartmate smart speaker
Smart home

Use the feedback form in the Smart home Help.

Yandex Module

Use the feedback form in the Yandex Module Help.

Contact the call center

Please have prepared:

  • Your Yandex Start login. It's shown on the screen when you tap your profile picture.
  • Your device ID. To see it in Yandex Start:
    1. Tap Services .

    2. Select Devices in the list.
    3. Tap Manage devices.
    4. Select a device from the list and tap More information → Device ID.
Write to the support chat

You can contact support 24/7 by writing to the Yandex Station support chat.

Please have prepared:

  • Your Yandex Start login. It's displayed on the screen when you tap your profile picture ().
  • Your device ID. To see it in Yandex Start:
    1. Tap Services .

    2. Select Devices in the list.
    3. Tap Manage devices.
    4. Select a device from the list and tap More information → Device ID.

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