Working with reviews

Yandex users can leave reviews about websites, organizations, and doctors. Users post site reviews on their public pages and in Yandex Browser. Reviews about organizations and doctors are posted in Yandex services (Yandex Maps, search results, and so on) and on partner sites. For more information about feedback sources, see Yandex Business Help.

Where you can view and respond to reviews

Reviews are available on the Site information page and on the Reviews page in Yandex Webmaster.

What / Where

“Website information”

“Reviews” in Webmaster

View reviews

About the site

On site tab

About the organization

Organization tab

About doctors (for medical organizations)

Organization → Doctors

Respond to a review

About the site

On site tab

About the organization

Organization tab

About doctors (for medical organizations)

Organization → Doctors

On behalf of a site or organization representative

The response will be displayed as official on the services where the review is posted

Report a review

Reviews and responses are moderated within a few days. However, they must meet the requirements (for organization reviews, website reviews, or responses).

Yandex Webmaster regularly checks for new reviews. To stay informed about site reviews, configure notifications.

When viewing, you can sort site reviews:

  • Newest first — to view the recently written ones.
  • By popularity — to view reviews that users read and mark more often.
  • By relevance — to view the reviews that are most useful for the users.
  • Good ones first — to view reviews with site ratings 4 and 5.
  • Bad ones first — to view the reviews with site ratings 1–3.

When writing a review, users can rate the site. The Site information and Reviews pages in Yandex Webmaster display a rating bar. It shows the total number of reviews and the ratio of good and bad ratings. Grades 1-3 are considered bad, 4 and 5 are considered good.

Ratings can be displayed on the Quality indicators page if there's more than 10 site reviews.

Note

Yandex Webmaster monitors data credibility. That's why only the site owner can respond to a review. To respond to a review, select the main site address in Yandex Webmaster.

Working with reviews on the “Site information” page

All visitors can see the reviews on the Site information page. To respond to a review, you need to log in to Yandex.

You can open the “Site information” page from the search results.

Working with reviews on the “Reviews” page in Yandex Webmaster

On the Reviews page, you can view, respond to, and report a review. If you respond to a review in Yandex Webmaster, the user will see your response as Official.

To view and respond to site reviews:

  1. Make sure that you have access to the site in Yandex Webmaster.
  2. On the Reviews page, open the Site reviews tab.

To start displaying reviews about the organization:

  1. Add your organization to Yandex Business.

When doing so, specify your company’s website in the Website or social media field.

  1. Add this site to Yandex Webmaster and verify your rights to manage the site.

To view reviews and respond to them:

  1. Make sure that you have access to the site in Yandex Webmaster and access to the organization in Yandex Business.

  2. On the Reviews page, open the OrganizationOrganization tab.

What the site owner has to do to start handling reviews

Confirm the management rights for the organization in Yandex Business or ask the business owner to add you to the list of representatives. You will see the reviews in Yandex Webmaster within 24 hours after verification is complete.

Ask the owner of the website in Yandex Webmaster to delegate you the right to manage the website.

To start displaying reviews about doctors:

  1. Add your organization to Yandex Business.

    When doing so, specify your company’s website in the Website or social media field.

  2. Add this site to Yandex Webmaster and verify your rights to manage the site.

To view reviews and respond to them:

  1. Make sure that you have access to the site in Yandex Webmaster and access to the organization in Yandex Business.

  2. On the Reviews page, open the OrganizationDoctors tab.

How can the site owner start to work with reviews

Confirm the management rights for the organization in Yandex Business or ask the business owner to add you to the list of representatives. You will see the reviews in Yandex Webmaster within 24 hours after verification is complete.

What the business owner has to do to start handling reviews

Ask the owner of the website in Yandex Webmaster to delegate you the right to manage the website.

If you believe a review is not related to your site or organization or does not meet the requirements (for organization reviews or site reviews), you can report it. Your message will be sent to the support service.

The claim is processed within five days. If your complaint is validated, the review will stop being displayed.

If a review follows the guidelines but you still disagree with its content, we recommend that you respond to the review and communicate with the user.

Why a review or response is not displayed

A review may stop displaying if:

  • The user deleted the review on their public page.
  • The review was removed because it didn't comply with the guidelines.
  • The user deleted the review from the card.
  • The partner stopped sending reviews.
  • The review was removed because it didn't comply with the guidelines.
  • The user deleted the review from the card.
  • The partner stopped sending reviews.
  • The review was removed because it didn't comply with the guidelines.

A response to a review may not be displayed if it hasn’t passed moderation and does not meet the requirements.

If a response to an organization review hasn’t passed moderation, check the reason in the Yandex Business personal account and edit the response. Only the organization’s owner can see the reason.

If a response to a site review hasn’t passed moderation, contact customer support.

Questions and answers

How to make reviews visible to everyone

Site reviews are displayed on the open Site information page. You can open it from the site snippet in the search results. Organization and doctor reviews are displayed in Yandex Maps and in Yandex Search results.

You can't publish the reviews on your site.

Why aren't reviews displayed in Yandex Webmaster?

There are probably no reviews for your organization or site yet, or they are no longer displayed for several reasons.

Contact support

Tell us what your question is about so we can direct you to the right specialist:

Make sure that:

  • The website is added to Yandex Webmaster and Yandex Business in the same way (with or without the "www" prefix, and with the HTTPS or HTTP protocol).
  • The main website page is added to Yandex Business without UTM tags.
  • The website rights in Yandex Webmaster and in the Yandex Business card are confirmed for the same username.

If the business has reviews, they will appear in Yandex Webmaster within a week after you correct the mistakes.

If you don't find any mistakes or the reviews are still not displayed, fill out the form.

See detailed information about organization reviews in Yandex Business Help. You can also contact support from the Help page.