Working with reviews
Yandex users can leave reviews about websites, organizations, and doctors. Users post site reviews on their public pages and in Yandex Browser. Reviews about organizations and doctors are posted in Yandex services (Yandex Maps, search results, and so on) and on partner sites. For more information about feedback sources, see Yandex Business Help.
Where you can view and respond to reviews
Reviews are available on the Site information page and on the Reviews page in Yandex Webmaster.
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What / Where |
“Website information” |
“Reviews” in Webmaster |
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View reviews |
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About the site |
On site tab |
|
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About the organization |
— |
Organization tab |
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About doctors (for medical organizations) |
— |
Organization → Doctors |
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Respond to a review |
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|
About the site |
On site tab |
|
|
About the organization |
— |
Organization tab |
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About doctors (for medical organizations) |
— |
Organization → Doctors |
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On behalf of a site or organization representative |
— |
The response will be displayed as official on the services where the review is posted |
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Report a review |
— |
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Reviews and responses are moderated within a few days. However, they must meet the requirements (for organization reviews, website reviews, or responses).
Yandex Webmaster regularly checks for new reviews. To stay informed about site reviews, configure notifications.
When viewing, you can sort site reviews:
- Newest first — to view the recently written ones.
- By popularity — to view reviews that users read and mark more often.
- By relevance — to view the reviews that are most useful for the users.
- Good ones first — to view reviews with site ratings 4 and 5.
- Bad ones first — to view the reviews with site ratings 1–3.
When writing a review, users can rate the site. The Site information and Reviews pages in Yandex Webmaster display a rating bar. It shows the total number of reviews and the ratio of good and bad ratings. Grades 1-3 are considered bad, 4 and 5 are considered good.
Ratings can be displayed on the Quality indicators page if there's more than 10 site reviews.
Note
Yandex Webmaster monitors data credibility. That's why only the site owner can respond to a review. To respond to a review, select the main site address in Yandex Webmaster.
Working with reviews on the “Site information” page
All visitors can see the reviews on the Site information page. To respond to a review, you need to log in to Yandex.
You can open the “Site information” page from the search results.
Working with reviews on the “Reviews” page in Yandex Webmaster
On the Reviews page, you can view, respond to, and report a review. If you respond to a review in Yandex Webmaster, the user will see your response as Official.
To view and respond to site reviews:
To start displaying reviews about the organization:
When doing so, specify your company’s website in the Website or social media field.
To view reviews and respond to them:
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Make sure that you have access to the site in Yandex Webmaster and access to the organization in Yandex Business.
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On the Reviews page, open the Organization → Organization tab.
What the site owner has to do to start handling reviews
Confirm the management rights for the organization in Yandex Business or ask the business owner to add you to the list of representatives. You will see the reviews in Yandex Webmaster within 24 hours after verification is complete.
Ask the owner of the website in Yandex Webmaster to delegate you the right to manage the website.
To start displaying reviews about doctors:
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Add your organization to Yandex Business.
When doing so, specify your company’s website in the Website or social media field.
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Add this site to Yandex Webmaster and verify your rights to manage the site.
To view reviews and respond to them:
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Make sure that you have access to the site in Yandex Webmaster and access to the organization in Yandex Business.
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On the Reviews page, open the Organization → Doctors tab.
How can the site owner start to work with reviews
Confirm the management rights for the organization in Yandex Business or ask the business owner to add you to the list of representatives. You will see the reviews in Yandex Webmaster within 24 hours after verification is complete.
What the business owner has to do to start handling reviews
Ask the owner of the website in Yandex Webmaster to delegate you the right to manage the website.
If you believe a review is not related to your site or organization or does not meet the requirements (for organization reviews or site reviews), you can report it. Your message will be sent to the support service.
The claim is processed within five days. If your complaint is validated, the review will stop being displayed.
If a review follows the guidelines but you still disagree with its content, we recommend that you respond to the review and communicate with the user.
Why a review or response is not displayed
A review may stop displaying if:
- The user deleted the review on their public page.
- The review was removed because it didn't comply with the guidelines.
- The user deleted the review from the card.
- The partner stopped sending reviews.
- The review was removed because it didn't comply with the guidelines.
- The user deleted the review from the card.
- The partner stopped sending reviews.
- The review was removed because it didn't comply with the guidelines.
A response to a review may not be displayed if it hasn’t passed moderation and does not meet the requirements.
If a response to an organization review hasn’t passed moderation, check the reason in the Yandex Business personal account and edit the response. Only the organization’s owner can see the reason.
If a response to a site review hasn’t passed moderation, contact customer support.
Questions and answers
How to make reviews visible to everyone
Site reviews are displayed on the open Site information page. You can open it from the site snippet in the search results. Organization and doctor reviews are displayed in Yandex Maps and in Yandex Search results.
You can't publish the reviews on your site.
Why aren't reviews displayed in Yandex Webmaster?
There are probably no reviews for your organization or site yet, or they are no longer displayed for several reasons.
