Working with reviews
Yandex users can leave reviews of sites and businesses. Users write site reviews on their Public page. Business reviews are added by users in Yandex services (Yandex.Maps, search results, and so on) and on partner sites. For more information about feedback sources, see the Yandex.Business Help.
- Where you can view and respond to reviews
- Working with reviews on the “Site information” page
- Working with reviews on the “Reviews” page in Yandex.Webmaster
- FAQ
Where you can view and respond to reviews
You can view reviews and respond to them on the Site information page and on the Reviews page in Yandex.Webmaster.
| What / Where | “Site information” | “Reviews” in Webmaster |
|---|---|---|
| View reviews | ||
| Site reviews |  | |
| Business reviews | — | |
| Respond to a review | ||
| Site reviews | | |
| Business reviews | — | |
| From a site or business representative | — | The response will be shown as official on services where the review is published |
| Report a review | — | |
| What / Where | “Site information” | “Reviews” in Webmaster |
|---|---|---|
| View reviews | ||
| Site reviews | | |
| Business reviews | — | |
| Respond to a review | ||
| Site reviews | | |
| Business reviews | — | |
| From a site or business representative | — | The response will be shown as official on services where the review is published |
| Report a review | — | |
Reviews and responses are moderated within a few days.
Yandex.Webmaster regularly checks for new reviews. To stay informed about site reviews, configure notifications.
- Newest first — to view the recently written ones.
- By popularity — to view reviews that users read and mark more often.
- By relevance — to view the reviews that are most useful for the users.
- Good ones first — to view the reviews with site ratings 4 and 5.
- Bad ones first — to view the reviews with site ratings 1-3.
Ratings can be displayed on the Quality indicators page if there's more than 10 site reviews.
Reviews are no longer displayed if:
- The user deleted the review on their public page.
- The review was removed because it didn't comply with the guidelines.
- The user deleted the review from the card.
- The partner stopped sending reviews.
- The review was removed because it didn't comply with the guidelines.
Working with reviews on the “Site information” page
On the Site information page, all visitors can see the reviews. To respond to a review, you need to log in to Yandex.
You can open the “Display in the search” page from the search results.
Working with reviews on the “Reviews” page in Yandex.Webmaster
On the page, you can read reviews, respond to them, and report them. If you respond to a review in Yandex.Webmaster, the user will see your response as Official.
To see a review and respond to it, you need to have access to the site in Yandex.Webmaster.
To start displaying reviews:
- Add your organization to Yandex.Business. Specify the company website.
To read reviews and respond to them, you should have access to the website (in Yandex.Webmaster) and to the organization (in Yandex.Business).
Confirm the management rights for the organization in Yandex.Business or ask the business owner to add you to the list of representatives. You will see the reviews in Yandex.Webmaster within 24 hours after verification is complete.
Ask the owner of the website in Yandex.Webmaster to delegate you the right to manage the website.
If you think that the review isn't connected to your site or business or doesn't meet the requirements (for business reviews or site reviews), you can report it. Your message will be sent to the support service.
The claim is processed within five days. If your complaint is validated, the review will stop being displayed.
If a review follows the guidelines but you still disagree with its content, we recommend that you respond to the review and communicate with the user.
FAQ
Website reviews are displayed on the Display in the search public page. You can open it from the site snippet in the search results. Business reviews are displayed on Yandex.Maps and in Yandex search results.
You can't publish the reviews on your site.
